June 2021
An ASEAN Vision: Bring Telecom-Infrastructure Enabled Healthcare & Remote Doctor Access to Everyone
interview with Chern Chet
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April 2021
Subex’s New HyperSense AI-Platform Aims to Turn Telcos into Agile, Analytics-Driven Ubers and Rakutens
interview with Rohit Maheshwari
An expert explains why telcos must swiftly adopt the AI/analytics methods of hyperscaler firms. Giving telco examples where cross-company data sharing can make a difference, he explains the 12 key features of a new platform designed to deliver more agile and collaborative intelligence across a telco.
January 2020
Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020
interview with Shankar Roddam
In our dynamic and digital-driven world, telecoms and enterprises face many business risks. So what can you do to plot a successful future? Hear 5 prophecies on 2020 telecom trends from the Chief Operating Officer of Subex.
January 2019
TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire
interview with Mange Kumarasamy
How a large organization with hundreds of analytics users gets help from an internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.
November 2017
Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding
interview with Yoav Degani
Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm. A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.
September 2015
Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers
interview with Cretièn Brandsma
Despite the many failures Customer Value Management has faced in telecom, CVM’s future is very hopeful. A carrier expert explains why telecoms have faltered, how customer experience programs can be revitalized, and where telecoms should invest in better tactics and technology.
June 2015
The Key to Driving 4G Profit: Sell Value, Not Bandwidth
by Miri Duenias
Are you struggling to earn a profit on your 4G investments? Many operators are failing today on the marketing side. But aligning 4G products with a customer’s personal preferences and desires provides the necessary sizzle to boost sales and earn a handsome ROI.
April 2015
Will Real-Time Decisioning Save Big Data Analytics from Overblown Hype?
interview with Tom Erskine
Telecom analytics is more than just collecting and analyzing data. It’s also about taking action — correct action — often in real-time and across a complex provisioning environment. In this interview you’ll hear how next best actions are creating value in retention and upselling through a more flexible, business-process driven approach.
April 2015
A Big Data Starter Kit in the Cloud: How Smaller Operators Can Get Rolling with Advanced Analytics
interview with Ryan Guthrie
Medium to small operators know “big data” is out there alright, but technical staffing and cost issues have held them back from implementing it. This interview discusses the advantages of moving advanced analytics to the cloud where operators can get up and running faster and at lower cost.
June 2014
The Customer Engagement Era: How Personalization & Backend Integration Leads to a Richer Mobile Biz
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending and profit? Fierce competition, social media scrutiny, and the high cost of new networks all conspire against these goals. In this interview, however, you’ll learn how engaging better with customers, getting more personal, and being more sensitive to their individual needs is the path forward.
More Stories in Index
- An ASEAN Vision: Bring Telecom-Infrastructure Enabled Healthcare & Remote Doctor Access to Everyone — interview with Chern Chet — A medical doctor at the forefront of driving telecom connectivity enabled healthcare lays out his expansive and compelling vision of the key role 5G, clouds, mobility and AI connectivity play in serving the sick, the healthy, and those living in remote areas.
Recent Articles
- Special Report: The 2021 State of Communications-Related Fraud, Identity Theft & Consumer Protection in the USA — by Dan Baker — This 49-page free Report on communications-related fraud analyzes the FTC’s annual Sentinel consumer fraud statistics and provides a sweeping view of trends and problem areas. It also gives a cross-industry view of the practices and systems that enable fraud control, identity verification, and security in our “zero trust” digital world.
- How HGC Global Communications Builds Integrated Fiber, Undersea & Platform Solutions for Southeast Asian ISPs & Content Providers — interview with Ravindran Mahalingam — The head of an international telecom division explains the challenges and opportunities faced by content providers, ISPs, gaming firms, and streaming firms. Learn about the market forces at play to win eyeballs in Southeast Asia and why partnering to deliver infrastructure and platform makes sense.
- Tokopedia, Indonesia’s E-Commerce King, Partners with 11 Million Merchants; Adopts Multi-Cloud to Drive Innovation — interview with Warren Aw & Ryan de Melo — Indonesia’s Tokopedia, founded in 2009, has grown to become one of world’s leading e-commerce players. Read about its success, technology direction, and multi-cloud connectivity adoption.
- Bridge Alliance: Knocking Down Regional & Mobile Connectivity Barriers so Connected Car Markets Get Rolling in Asia — interview with Kwee Kchwee — The CEO of an Asian consortium of mobile operators explains how they help simplify and harmonize their members‘ operations in support of multi-national corporations. This integration is enabling two huge industries to come together in Asia: auto manufacturing and telco.
- Epsilon’s Infiny NaaS Platform Brings Global Connection, Agility & Fast Provision for IoT, Clouds & Enterprises in Southeast Asia, China & Beyond — interview with Warren Aw — Network as a Service, powered by Software Defined Networks, are a faster, more agile, and more partner-friendly way of making data global connections. A leading NaaS provider explains the benefits for cloud apps, enterprise IT, and IoT.
- PCCW Global: On Leveraging Global IoT Connectivity to Create Mission Critical Use Cases for Enterprises — interview with Craig Price — A leading wholesale executive explains the business challenges of the current global IoT scene as it spans many spheres: technical, political, marketing, and enterprise customer value creation.
- Subex Explains its IoT Security Research Methods: From Malware & Coding Analysis to Distribution & Bad Actor Tracking — interview with Kiran Zachariah — IoT security trends and an inside-look how research and monitoring teams coordinate to deliver a full-service IoT and OT security program.
- Mobile Security Leverage: MNOs to Tool up with Distributed Security Services for Globally-Connected, Mission Critical IoT — interview with Jimmy Jones — The challenge of distributing security intelligence for global IoT and opinions on how 5G/IoT security is evolving including the threats and regulatory burdens faced by MNOs.
- TEOCO Brings Bottom Line Savings & Efficiency to Inter-Carrier Billing and Accounting with Machine Learning & Contract Scanning — interview with Jacob Howell — Learn the challenges and benefits of developing of new Machine Learning and Computer Vision system for wholesale billing accounting and inter-carrier contract reading.
- PRISM Report on IPRN Trends 2020: An Analysis of the Destinations Fraudsters Use in IRSF & Wangiri Attacks — interview with Colin Yates — An end of year report on trends on the International Premium Rate Numbers advertised around the world that hold clues for early warning detection of traffic pumping voice frauds.
- Telecom Identity Fraud 2020: A 36-Expert Analyst Report on Subscription Fraud, Identity, KYC and Security — by Dan Baker — TRI releases a new research report on telecom identity fraud and security. Black Swan readers can download a free Executive Summary of the Report.
- Tackling Telecoms Subscription Fraud in a Digital World — interview with Mel Prescott & Andy Procter — Nine key recommendations on how telecoms can improve the processes and technology they use in subscription fraud and identity verification programs.
- How an Energized Antifraud System with SLAs & Revenue Share is Powering Business Growth at Wholesaler iBASIS — interview with Malick Aissi — A classic case of risk management driving a major boost in a telecom’s business. Learn details on the commercial offer, antifraud ystem upgrades, Do It Yourself customer portal and reporting.
- Mobileum Tackles Subscription Fraud and ID Spoofing with Machine Learning that is Explainable — interview with Carlos Martins — An excellent tutorial on Subscription Fraud and Systems. Topics include: key Fraud vectors and profiles of the Fraudsters; the need for a multi-database approach; the great precision required to screen names and addresses; and Machine Learning/AI’s key role in a Subscription Fraud system.
