January 2020
Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020
interview with Shankar Roddam
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January 2019
TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire
interview with Mange Kumarasamy
How a large organization with hundreds of analytics users gets help from an internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.
November 2017
Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding
interview with Yoav Degani
Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm. A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.
September 2015
Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers
interview with Cretièn Brandsma
Despite the many failures Customer Value Management has faced in telecom, CVM’s future is very hopeful. A carrier expert explains why telecoms have faltered, how customer experience programs can be revitalized, and where telecoms should invest in better tactics and technology.
June 2015
The Key to Driving 4G Profit: Sell Value, Not Bandwidth
by Miri Duenias
Are you struggling to earn a profit on your 4G investments? Many operators are failing today on the marketing side. But aligning 4G products with a customer’s personal preferences and desires provides the necessary sizzle to boost sales and earn a handsome ROI.
April 2015
Will Real-Time Decisioning Save Big Data Analytics from Overblown Hype?
interview with Tom Erskine
Telecom analytics is more than just collecting and analyzing data. It’s also about taking action — correct action — often in real-time and across a complex provisioning environment. In this interview you’ll hear how next best actions are creating value in retention and upselling through a more flexible, business-process driven approach.
April 2015
A Big Data Starter Kit in the Cloud: How Smaller Operators Can Get Rolling with Advanced Analytics
interview with Ryan Guthrie
Medium to small operators know “big data” is out there alright, but technical staffing and cost issues have held them back from implementing it. This interview discusses the advantages of moving advanced analytics to the cloud where operators can get up and running faster and at lower cost.
June 2014
The Customer Engagement Era: How Personalization & Backend Integration Leads to a Richer Mobile Biz
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending and profit? Fierce competition, social media scrutiny, and the high cost of new networks all conspire against these goals. In this interview, however, you’ll learn how engaging better with customers, getting more personal, and being more sensitive to their individual needs is the path forward.
May 2014
Telecoms Failing Badly in CAPEX: The Desperate Need for Asset Management & Financial Visibility
interview with Ashwin Chalapathy
A 2012 PwC report put the telecom industry on the operating table, opened the patient up, and discovered a malignant cancer: poor network CAPEX management, a problem that puts telecoms in grave financial risk. In this interview, a supplier of network analytics solutions provides greater detail on the problem and lays out its prescription for deeper asset management, capacity planning and data integrity checks.
May 2014
Batting for More Churn Reduction and Revenue Assurance Home Runs
interview with Peter Mueller
What’s it like to transform an IT shop to big data and cloud? In this interview, the CTO of a boutique revenue assurance explains how his firm made the leap. He shows how project-oriented programs and working with carrier customers to explore RA and churn reduction “hunches” is where much of the action is.
More Stories in Index
- Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020 — interview with Shankar Roddam — In our dynamic and digital-driven world, telecoms and enterprises face many business risks. So what can you do to plot a successful future? Hear 5 prophecies on 2020 telecom trends from the Chief Operating Officer of Subex.
Recent Articles
- A&B Handshake: A Simple Way to Control Voice Fraud via an Out-of-Band Connection between A & B Operators — interview with Sergey Okhrimenko — An A&B operator handshake provides a simple, low-cost way to deliver an out-of-band connection to identify fraudulent voice calls in real-time, better manage fraud disputes, and pave the way for greater law enforcement help.
- Black Swan Solution Guide: SHAKEN / STIR Calling Number Verification & Fraud Alerting — interview with Chris Drake & Gary Richenaker — SHAKEN/STIR is the telecom industry’s first step toward reviving trust in business telephony — and has recently launched in the U.S. market. This Solution Guide features commentary from technology leaders at iconetiv, a firm heavily involved in the development of SHAKEN.
- NuData Analyzes Behaviors to Stop Automated Fraud Attacks & Identify Fake Customers Inside the Firewall — interview with Robert Capps — A cybercrime expert examines the role of behavioral analysis and explains why it’s critical even when the device identity is known. He also explains how human-like automation is detected and why an analysis of browser level activity delivers an extra edge in identifying fraud attacks.
- Positive’s Research Keeps Telecoms One Step Ahead of Signaling Hackers and Fraud Disasters — interview with Jimmy Jones — And joining us to discuss signaling threats and protection techniques is Jimmy Jones, Positive Technologies’ Telecom Business Development Lead. Jimmy does a great job of simplifying An expert on signaling security: walks through signaling threats; shows how hackers penetrate and capture IMSIs; analyzes the growing signaling bypass threat; and explains the strategies taken by security-savvy telecoms.
- SAS Manages an Analytics Hub of Internal, 3rd Party, and AI Data for Telco-Specific, Holistic Fraud Solutions — interview with Sundeep Tengur — A leading cross-industry fraud analytics firm provides: a picture of telecom threats; perspective on subscription and onboarding fraud; parallels to fraud control in banking; and a rundown on its telco-specific approach to solving fraud problems in a holistic way.
- Black Swan Solution Guide: Getting Porting History & Carrier Data to Verify Identity & Mitigate Account Takeovers — by Kathy Timko — Learn about a recently approved risk intelligence service to receive authoritative and real-time notices of numbers being ported and changes to the carrier-of-record for specific telephone numbers.
- Senet’s Cloud & Shared Gateways Drive LoRaWAN IoT Adoption for Enterprise Businesses, Smart Cities & Telecoms — interview with Bruce Chatterley — An IoT netowork pioneer explains how LoRaWAN tech fits in the larger IoT ecosystem. He gives use case examples, describes deployment restraints/costs, and shows how partnering, gateway sharing, and flexible deployment options are stimulating growth.
- LexisNexis Takes Identity Risk from Physical/Biometric to Network-Behavior-Sharing with 7,000 Digital Businesses — interview with Jason Lane-Sellers — An partner-network enabled identity verification system is used by some of the largest financial and e-commerce firms in the world. Learn how this new paradigm may revolutionize current identity and fraud control operations.
- Lanck Telecom Raises Fraud Alarm for International Brands, Enterprise Call Centers & Carriers: Beware of Wangiri 2.0 — interview with Sergey Okhrimenko — An international wholesaler gives details about a new traffic pumping fraud dubbed Wangiri 2.0. The fraud is hard to detect and targets businesses who do lots of international calling.
- Allot’s Mobile Security: Network-based Protection that 21 Million Consumers & SMBs Subscribe to — at One Euro a Month — interview with Moshe Elias — Protecting mobile users from online threats is a major opportunity for telecoms and a service very much in demand. Learn about the adoption, challenges, and marketing innovations driving mobile device cybersecurity protection.
- A Black Swan Solution Guide: The Value of an Authoritative Database of Global Telephone Numbers in Fraud Control — interview with John Haraburda — Learn about an authoritative database of allocated numbers and special number ranges in every country of the world. The expert explains how this database adds value to any FMS or fraud analyst team.
- How Thales Embeds Comms Security for Electronic OEMs & Telecoms Delivering Next Generation IoT Systems & Services — interview with Stephen Spellicy — How high-speed communications, advanced security and analytics technology gets delivered to the IoT OEMs and telecom providers. Learn why security, performance, cost and reliability are key IoT challenges.
- A WeDo Conference Talk: Consulting & Analytics: Improving your Business Today, Enhancing it Tomorrow — interview with Carla Cardoso & Bernado Lucas & Thomas Steagall — Leading risk management consultants explain their mission and walk-through RA, subscription fraud, and collections cases. They also explain how analytics and machine learning can supplement process optimization.
- Subex Exploits its Deep Research of Global IoT Threats to Win Telecom, Industrial, and Automotive OEM Clients — interview with Kiran Zachariah — A leader in IoT security monitoring and protection services explains the many challenges of IoT security and how his firm is exploiting its deep research and honeypots to protect telecom, industrial, and automotive OEM clients.
