January 2020
Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020
interview with Shankar Roddam
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January 2019
TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire
interview with Mange Kumarasamy
How a large organization with hundreds of analytics users gets help from an internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.
November 2017
Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding
interview with Yoav Degani
Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm. A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.
September 2015
Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers
interview with Cretièn Brandsma
Despite the many failures Customer Value Management has faced in telecom, CVM’s future is very hopeful. A carrier expert explains why telecoms have faltered, how customer experience programs can be revitalized, and where telecoms should invest in better tactics and technology.
June 2015
The Key to Driving 4G Profit: Sell Value, Not Bandwidth
by Miri Duenias
Are you struggling to earn a profit on your 4G investments? Many operators are failing today on the marketing side. But aligning 4G products with a customer’s personal preferences and desires provides the necessary sizzle to boost sales and earn a handsome ROI.
April 2015
Will Real-Time Decisioning Save Big Data Analytics from Overblown Hype?
interview with Tom Erskine
Telecom analytics is more than just collecting and analyzing data. It’s also about taking action — correct action — often in real-time and across a complex provisioning environment. In this interview you’ll hear how next best actions are creating value in retention and upselling through a more flexible, business-process driven approach.
April 2015
A Big Data Starter Kit in the Cloud: How Smaller Operators Can Get Rolling with Advanced Analytics
interview with Ryan Guthrie
Medium to small operators know “big data” is out there alright, but technical staffing and cost issues have held them back from implementing it. This interview discusses the advantages of moving advanced analytics to the cloud where operators can get up and running faster and at lower cost.
June 2014
The Customer Engagement Era: How Personalization & Backend Integration Leads to a Richer Mobile Biz
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending and profit? Fierce competition, social media scrutiny, and the high cost of new networks all conspire against these goals. In this interview, however, you’ll learn how engaging better with customers, getting more personal, and being more sensitive to their individual needs is the path forward.
May 2014
Telecoms Failing Badly in CAPEX: The Desperate Need for Asset Management & Financial Visibility
interview with Ashwin Chalapathy
A 2012 PwC report put the telecom industry on the operating table, opened the patient up, and discovered a malignant cancer: poor network CAPEX management, a problem that puts telecoms in grave financial risk. In this interview, a supplier of network analytics solutions provides greater detail on the problem and lays out its prescription for deeper asset management, capacity planning and data integrity checks.
May 2014
Batting for More Churn Reduction and Revenue Assurance Home Runs
interview with Peter Mueller
What’s it like to transform an IT shop to big data and cloud? In this interview, the CTO of a boutique revenue assurance explains how his firm made the leap. He shows how project-oriented programs and working with carrier customers to explore RA and churn reduction “hunches” is where much of the action is.
More Stories in Index
- Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020 — interview with Shankar Roddam — In our dynamic and digital-driven world, telecoms and enterprises face many business risks. So what can you do to plot a successful future? Hear 5 prophecies on 2020 telecom trends from the Chief Operating Officer of Subex.
Recent Articles
- Lanck Telecom Raises Fraud Alarm for International Brands, Enterprise Call Centers & Carriers: Beware of Wangiri 2.0 — interview with Sergey Okhrimenko — An international wholesaler gives details about a new traffic pumping fraud dubbed Wangiri 2.0. The fraud is hard to detect and targets businesses who do lots of international calling.
- Allot’s Mobile Security: Network-based Protection that 21 Million Consumers & SMBs Subscribe to — at One Euro a Month — interview with Moshe Elias — Protecting mobile users from online threats is a major opportunity for telecoms and a service very much in demand. Learn about the adoption, challenges, and marketing innovations driving mobile device cybersecurity protection.
- A Black Swan Solution Guide: The Value of an Authoritative Database of Global Telephone Numbers in Fraud Control — interview with John Haraburda — Learn about an authoritative database of allocated numbers and special number ranges in every country of the world. The expert explains how this database adds value to any FMS or fraud analyst team.
- How Thales Embeds Comms Security for Electronic OEMs & Telecoms Delivering Next Generation IoT Systems & Services — interview with Stephen Spellicy — How high-speed communications, advanced security and analytics technology gets delivered to the IoT OEMs and telecom providers. Learn why security, performance, cost and reliability are key IoT challenges.
- A WeDo Conference Talk: Consulting & Analytics: Improving your Business Today, Enhancing it Tomorrow — interview with Carla Cardoso & Bernado Lucas & Thomas Steagall — Leading risk management consultants explain their mission and walk-through RA, subscription fraud, and collections cases. They also explain how analytics and machine learning can supplement process optimization.
- Subex Exploits its Deep Research of Global IoT Threats to Win Telecom, Industrial, and Automotive OEM Clients — interview with Kiran Zachariah — A leader in IoT security monitoring and protection services explains the many challenges of IoT security and how his firm is exploiting its deep research and honeypots to protect telecom, industrial, and automotive OEM clients.
- Moments Matter in Blocking Identity Fraud: Why Number Porting Data is a Vital Tool in Stopping Account Takeovers — interview with Kathy Timko — Matching the porting history of a telephone number to a carrier of record is now crucial to identity/credit checks by financial, healthcare, and other firms in the U.S. Learn how fraudsters exploit carrier porting processes to perform account takeover in 10 minutes; and why freshly updated porting data is needed to combat $17 billion in identity fraud.
- In the Era of Telecom Security Breaches, Mobileum Brings Signaling’s Deep Detection Capability to the Fraud Fight — interview with Miguel Carrero — Security-breach-driven fraud is on the increase as fraudsters gain deeper knowledge of telecom spheres such as roaming. Using five fraud cases, an expert shows how advanced signaling techniques are taking fraud control to a higher level.
- PrologMobile’s Simple and Brilliant Plan to Save US MNOs Billions a Year in Recovered Phones & Retained Customers — interview with Seth Heine — An expert in the mobile phone reverse supply chain explains how MNOs — via a neutral third party information exchange — can recover their original phones on the used market and save huge sums in multi-year customer retention.
- Black Swan Solution Guide: The IPRN Database and its Use in IRSF & Wangiri Fraud Control — interview with Dan Baker & Colin Yates — The IPRN Database is a powerful new tool for helping control IRSF and Wangiri frauds. The pioneer of the category explains the value and use of the IPRN Database in this 14-page Black Swan Solution Guide.
- ARM Data Center Software’s Cloud-Based Network Inventory Links Network, Operations, Billing, Sales & CRM to One Database — interview with Joe McDermott & Frank McDermott — A firm offering a cloud-based network inventory system explains the virtues of: a single underlying database, flexible conversions, task-checking workflow, new software business models, views that identify stranded assets, and connecting to Microsoft’s cloud platform.
- Tethering Fraud: How Guavus Blocks the Pumping of Mobile Data Traffic and Tools Up to Deliver 5G Service Management — interview with Kent McIntosh & David Yates — How is analytics being applied to next generation data threats? Learn how tethering fraud occurs and is detected. Also discussed are: data volume reduction at the network edge, IoT fraud concerns, and automating the healing of high-quality 5G data services.
- How GBSD Enables Advanced and Flexible Real-Time Fraud Blocking with its High-Trust, Mobile-Network-Embedded Softswitch — interview with Jeffrey Ross — Learn about a close-to-the-network platform that blocks mobile fruad, Reading a variety of protocols and integrated with external applications, it’s being used to combat: Wangiri, IRSF, SIM box bypass, and mobile money fraud.
- White Paper: A Real-Time Cloud Service to Protect the Enterprise PBX from IRSF Fraud — by Dan Baker — Learn how a new cloud-based solution developed by Oculeus, any enterprise can protect its PBX from IRSF fraud for as little as $5 a month.
