An ASEAN Vision: Bring Telecom-Infrastructure Enabled Healthcare & Remote Doctor Access to Everyone

June 2021

An ASEAN Vision: Bring Telecom-Infrastructure Enabled Healthcare & Remote Doctor Access to Everyone

interview with Chern Chet

A medical doctor at the forefront of driving telecom connectivity enabled healthcare lays out his expansive and compelling vision of the key role 5G, clouds, mobility and AI connectivity play in serving the sick, the healthy, and those living in remote areas.

Subex’s New HyperSense AI-Platform Aims to Turn Telcos into Agile, Analytics-Driven Ubers and Rakutens

April 2021

Subex’s New HyperSense AI-Platform Aims to Turn Telcos into Agile, Analytics-Driven Ubers and Rakutens

interview with Rohit Maheshwari

An expert explains why telcos must swiftly adopt the AI/analytics methods of hyperscaler firms.  Giving telco examples where cross-company data sharing can make a difference, he explains the 12 key features of a new platform designed to deliver more agile and collaborative intelligence across a telco.

Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020

January 2020

Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020

interview with Shankar Roddam

In our dynamic and digital-driven world, telecoms and enterprises face many business risks.  So what can you do to plot a successful future?  Hear 5 prophecies on 2020 telecom trends from the Chief Operating Officer of Subex.

TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire

January 2019

TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire

interview with Mange Kumarasamy

How a large organization with hundreds of analytics users gets help from an  internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.

Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding

November 2017

Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding

interview with Yoav Degani

Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm.  A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.

Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers

September 2015

Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers

interview with Cretièn Brandsma

Despite the many failures Customer Value Management has faced in telecom, CVM’s future is very hopeful.  A carrier expert explains why telecoms have faltered, how customer experience programs can be revitalized, and where telecoms should invest in better tactics and technology.

The Key to Driving 4G Profit: Sell Value, Not Bandwidth

June 2015

The Key to Driving 4G Profit: Sell Value, Not Bandwidth

by Miri Duenias

Are you struggling to earn a profit on your 4G investments?  Many operators are failing today on the marketing side.  But aligning 4G products with a customer’s personal preferences and desires provides the necessary sizzle to boost sales and earn a handsome ROI.

Will Real-Time Decisioning Save Big Data Analytics from Overblown Hype?

April 2015

Will Real-Time Decisioning Save Big Data Analytics from Overblown Hype?

interview with Tom Erskine

Telecom analytics is more than just collecting and analyzing data.  It’s also about taking action — correct action — often in real-time and across a complex provisioning environment.  In this interview you’ll hear how next best actions are creating value in retention and upselling through a more flexible, business-process driven approach.

A Big Data Starter Kit in the Cloud: How Smaller Operators Can Get Rolling with Advanced Analytics

April 2015

A Big Data Starter Kit in the Cloud: How Smaller Operators Can Get Rolling with Advanced Analytics

interview with Ryan Guthrie

Medium to small operators know “big data” is out there alright, but technical staffing and cost issues have held them back from implementing it.  This interview discusses the advantages of moving advanced analytics to the cloud where operators can get up and running faster and at lower cost.

The Customer Engagement Era: How Personalization & Backend Integration Leads to a Richer Mobile Biz

June 2014

The Customer Engagement Era: How Personalization & Backend Integration Leads to a Richer Mobile Biz

interview with Rita Tochner

How does a mobile operator move its subscribers to higher levels of spending and profit?  Fierce competition, social media scrutiny, and the high cost of new networks all conspire against these goals.  In this interview, however, you’ll learn how engaging better with customers, getting more personal, and being more sensitive to their individual needs is the path forward.

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