January 2020
Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020
interview with Shankar Roddam
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January 2019
TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire
interview with Mange Kumarasamy
How a large organization with hundreds of analytics users gets help from an internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.
November 2017
Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding
interview with Yoav Degani
Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm. A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.
September 2015
Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers
interview with Cretièn Brandsma
Despite the many failures Customer Value Management has faced in telecom, CVM’s future is very hopeful. A carrier expert explains why telecoms have faltered, how customer experience programs can be revitalized, and where telecoms should invest in better tactics and technology.
June 2015
The Key to Driving 4G Profit: Sell Value, Not Bandwidth
by Miri Duenias
Are you struggling to earn a profit on your 4G investments? Many operators are failing today on the marketing side. But aligning 4G products with a customer’s personal preferences and desires provides the necessary sizzle to boost sales and earn a handsome ROI.
April 2015
Will Real-Time Decisioning Save Big Data Analytics from Overblown Hype?
interview with Tom Erskine
Telecom analytics is more than just collecting and analyzing data. It’s also about taking action — correct action — often in real-time and across a complex provisioning environment. In this interview you’ll hear how next best actions are creating value in retention and upselling through a more flexible, business-process driven approach.
April 2015
A Big Data Starter Kit in the Cloud: How Smaller Operators Can Get Rolling with Advanced Analytics
interview with Ryan Guthrie
Medium to small operators know “big data” is out there alright, but technical staffing and cost issues have held them back from implementing it. This interview discusses the advantages of moving advanced analytics to the cloud where operators can get up and running faster and at lower cost.
June 2014
The Customer Engagement Era: How Personalization & Backend Integration Leads to a Richer Mobile Biz
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending and profit? Fierce competition, social media scrutiny, and the high cost of new networks all conspire against these goals. In this interview, however, you’ll learn how engaging better with customers, getting more personal, and being more sensitive to their individual needs is the path forward.
May 2014
Telecoms Failing Badly in CAPEX: The Desperate Need for Asset Management & Financial Visibility
interview with Ashwin Chalapathy
A 2012 PwC report put the telecom industry on the operating table, opened the patient up, and discovered a malignant cancer: poor network CAPEX management, a problem that puts telecoms in grave financial risk. In this interview, a supplier of network analytics solutions provides greater detail on the problem and lays out its prescription for deeper asset management, capacity planning and data integrity checks.
May 2014
Batting for More Churn Reduction and Revenue Assurance Home Runs
interview with Peter Mueller
What’s it like to transform an IT shop to big data and cloud? In this interview, the CTO of a boutique revenue assurance explains how his firm made the leap. He shows how project-oriented programs and working with carrier customers to explore RA and churn reduction “hunches” is where much of the action is.
More Stories in Index
- Subex’s COO: Machine Learning, Disruption & Adaptive Biz Models to Impact Telecoms in 2020 — interview with Shankar Roddam — In our dynamic and digital-driven world, telecoms and enterprises face many business risks. So what can you do to plot a successful future? Hear 5 prophecies on 2020 telecom trends from the Chief Operating Officer of Subex.
Recent Articles
- TEOCO Brings Bottom Line Savings & Efficiency to Inter-Carrier Billing and Accounting with Machine Learning & Contract Scanning — interview with Jacob Howell — Learn the challenges and benefits of developing of new Machine Learning and Computer Vision system for wholesale billing accounting and inter-carrier contract reading.
- PRISM Report on IPRN Trends 2020: An Analysis of the Destinations Fraudsters Use in IRSF & Wangiri Attacks — interview with Colin Yates — An end of year report on trends on the International Premium Rate Numbers advertised around the world that hold clues for early warning detection of traffic pumping voice frauds.
- Telecom Identity Fraud 2020: A 36-Expert Analyst Report on Subscription Fraud, Identity, KYC and Security — by Dan Baker — TRI releases a new research report on telecom identity fraud and security. Black Swan readers can download a free Executive Summary of the Report.
- Tackling Telecoms Subscription Fraud in a Digital World — interview with Mel Prescott & Andy Procter — Nine key recommendations on how telecoms can improve the processes and technology they use in subscription fraud and identity verification programs.
- How an Energized Antifraud System with SLAs & Revenue Share is Powering Business Growth at Wholesaler iBASIS — interview with Malick Aissi — A classic case of risk management driving a major boost in a telecom’s business. Learn details on the commercial offer, antifraud ystem upgrades, Do It Yourself customer portal and reporting.
- Mobileum Tackles Subscription Fraud and ID Spoofing with Machine Learning that is Explainable — interview with Carlos Martins — An excellent tutorial on Subscription Fraud and Systems. Topics include: key Fraud vectors and profiles of the Fraudsters; the need for a multi-database approach; the great precision required to screen names and addresses; and Machine Learning/AI’s key role in a Subscription Fraud system.
- Convenient & Spam-Free: Why 800-Number Texting (8MS) is a Growing B2C Channel in North America — interview with Michael Gilbert — Texting is emerging as a highly trusted and convenient ways to communicate with businesses. An expert in texting innovations explains 8MS toll-free B2C texting and gives his perspective on texting enrichment trends in North America.
- Positive Technologies: White Hat Hacking & Testing are Key to Signaling Security in the Era of 5G and IoT — interview with Jimmy Jones — A signaling security expert sorts through the white hat findings of a new report on mobile operator security vulnerabilities via the GTP protocol. Also discussed: security challenges and priorities in the age of 5G and IoT.
- Black Swan Guide: Araxxe’s Revenue Assurance Consulting, Testing, and High Definition Billing Analysis Service — by Dan Baker — How Araxxe’s end-to-end revenue assurance complements switch-to-bill RA through telescope RA (external and partner data) and microscope RA (high-definition analysis of complex services like bundling and digital services).
- Subex’s IDcentral Monetizes Telco & Enterprise Data to Deliver Digital ID & Risk Metric Services for Financing, KYC & More — interview with Shankar Roddam — A new digital intelligence service that monetizes the idle data of telecoms and enterprises while also earning a good return for the owner of the data.
- Opportunities & Obstacles: Consultant Luke Taylor Muses on the State of the Telecom Risk Assurance Business — interview with Luke Taylor — A rambling discussion on the state of the risk assurance business with Luke Taylor, independent consultant in telecom revenue/fraud assurance and solution requirements and marketing.
- LATRO’s Tips for Launching a Successful Revenue & Fraud Assurance Program for Mobile Money Operations in Developing Countries — interview with Don Reinhart — A company building mobile money RA/FM tools and managed services gives a concise, but detailed tutorial on how the Mobile Money Ecosystem works. Revenue assurance pros will get tips on what to look for in analytics/assurance tools, controls, and professional services.
- Webinar: Wangiri Warriors: Solutions & Strategies for Fighting Call Back Fraud — interview with Arnd Baranowski & John Haraburda & Igor Skutsenya & Colin Yates — A virtual webinar where four telecom fraud control experts give their perspective on Wangiri, the callback fraud. They discusses strategies and explain the solutions they offer to service providers.
- Black Swan Guide: Lanck Telecom’s Voice FMS as an On-Demand Network Service — interview with Igor Skutsenya — A Guide to a new and unique on-demand network service enabling fraud-risky international voice traffic to be monitored (and either alerted or blocked) as that traffic is routed through a wholesaler on its way to its final destinations.
