June 2021
interview with Chern Chet
A medical doctor at the forefront of driving telecom connectivity enabled healthcare
lays out his expansive and compelling vision of the key role 5G, clouds, mobility
and AI connectivity play in serving the sick, the healthy, and those living
in remote areas.
April 2021
interview with Rohit Maheshwari
An expert explains why telcos must swiftly adopt the AI/analytics methods of
hyperscaler firms. Giving telco examples where cross-company data sharing
can make a difference, he explains the 12 key features of a new platform designed
to deliver more agile and collaborative intelligence across a telco.
January 2020
interview with Shankar Roddam
In our dynamic and digital-driven world, telecoms and enterprises face many
business risks. So what can you do to plot a successful future?
Hear 5 prophecies on 2020 telecom trends from the Chief Operating Officer of
Subex.
January 2019
interview with Mange Kumarasamy
How a large organization with hundreds of analytics users gets help from an
internal Big Data team who sources multiple back-end databases; builds tailored
reports; and drives campaigns that answer strategic questions for users.
November 2017
interview with Yoav Degani
Non-verbal speech analysis studies the emotional context of voice qualities
like intonation, tone, emphasis and rhythm. A pioneer in voice analytics
explains how its technology benefits customer care, sales, retention and onboarding.
September 2015
interview with Cretièn Brandsma
Despite the many failures Customer Value Management has faced in telecom, CVM’s
future is very hopeful. A carrier expert explains why telecoms have faltered,
how customer experience programs can be revitalized, and where telecoms should
invest in better tactics and technology.
April 2015
interview with Tom Erskine
Telecom analytics is more than just collecting and analyzing data. It’s
also about taking action — correct action — often in real-time and
across a complex provisioning environment. In this interview you’ll
hear how next best actions are creating value in retention and upselling through
a more flexible, business-process driven approach.
April 2015
interview with Ryan Guthrie
Medium to small operators know “big data” is out there alright,
but technical staffing and cost issues have held them back from implementing
it. This interview discusses the advantages of moving advanced analytics
to the cloud where operators can get up and running faster and at lower cost.
June 2014
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending
and profit? Fierce competition, social media scrutiny, and the high cost
of new networks all conspire against these goals. In this interview, however,
you’ll learn how engaging better with customers, getting more personal,
and being more sensitive to their individual needs is the path forward.