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Pure Play NFV: Lessons Learned from Masergy’s Virtual Deployment for a Global Enterprise

February 2016

Pure Play NFV: Lessons Learned from Masergy’s Virtual Deployment for a Global Enterprise

interview with Prayson Pate

NFV is just getting off the ground, but one cloud provider to enterprises making a stir in virtual technology waters is Masergy.  Here are lessons learned from Masergy’s recent global deployment using a NFV pure play software approach.

The Digital Enabler: A Charging, Self-Care & Marketing Platform at the Core of the Mobile Business

February 2016

The Digital Enabler: A Charging, Self-Care & Marketing Platform at the Core of the Mobile Business

interview with Jennifer Kyriakakis

The digital enabler is a central platform that ties together charging, self-care, and marketing.  The article explains why leading operators consider digital enablers pivotal to their digital strategies.

Delivering Service Assurance Excellence at a Reduced Operating Cost

September 2015

Delivering Service Assurance Excellence at a Reduced Operating Cost

interview with Gregg Hara

The great diversity and complexity of today’s networks make service assurance a big challenge.  But advances in off-the-shelf software now permit the configuring and visualizing of services across multiple technologies on a modest operating budget.

Are Cloud-Based Call Centers the Next Hot Product for the SMB Market?

December 2014

Are Cloud-Based Call Centers the Next Hot Product for the SMB Market?

interview with Doron Dovrat

Quality customer service can improve a company’s corporate identity and drive business growth.  But many SMBs are priced out of acquiring modern call center technology.  This article explains the benefits of affordable and flexible cloud-based call centers.

Flexing the OSS & Network to Support the Digital Ecosystem

September 2014

Flexing the OSS & Network to Support the Digital Ecosystem

interview with Ken Dilbeck

The need for telecoms to support a broader digital ecosystem requires an enormous change to OSS infrastructures and the way networks are being managed.  This interview sheds light on these challenges.

Crossing the Rubicon: Is it Time for Tier Ones to Move to a Real-Time Analytics BSS?

September 2014

Crossing the Rubicon: Is it Time for Tier Ones to Move to a Real-Time Analytics BSS?

interview with Andy Tiller

Will tier one operators continue to maintain their quilt works of legacy and adjunct platforms — or will they radically transform their BSS architecture into a new  system designed to address the new telecom era?  An advocate for radical transformation discusses: real-time analytics, billing for enterprises, partnering mashups, and on-going transformation work at Telenor.

Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search

September 2014

Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search

interview with Benedict Enweani

Enterprise-search is a wildly successful technology on the web, yet its influence has not yet rippled to the IT main stream.  But now a large Middle Eastern operator has deployed a major service assurance application using enterprise-search.  The interview discusses this multi-dimensional topology solution and compares it to traditional network inventory.

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

August 2014

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

interview with Prabhu Ramachandran

MPLS is a networking technology that has caught fire in the last decade.  Yet the complexity of MPLS has relegated to being mostly a large carrier solution.  Now a developer of a multi-vendor MPLS solutions explains why the next wave of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.

Enabling Telecoms & Utilities to Adapt to the Winds of Business Change

June 2014

Enabling Telecoms & Utilities to Adapt to the Winds of Business Change

interview with Kirill Rechter

Billing is in the midst of momentous change.  Its value is no longer just around delivering multi-play services or sophisticated rating.  In this article you’ll learn how a billing/CRM supplier has adapted to the times by offering deeper value around the larger business issues of its telecom and utility clients.

Driving Customer Care Results & Cost Savings from Big Data Facts

May 2014

Driving Customer Care Results & Cost Savings from Big Data Facts

interview with Brian Jurutka

Mobile broadband and today’s dizzying array of app and network technology present a big challenge to customer care.  In fact, care agents have a hard time staying one step ahead of customers who call to report problems.  But network analytics comes to the rescue with advanced mobile handset troubleshooting and an ability to put greater intelligence at the fingertips of highly trained reps.

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