interview with Prayson Pate
NFV is just getting off the ground, but one cloud provider to enterprises making
a stir in virtual technology waters is Masergy. Here are lessons learned
from Masergy’s recent global deployment using a NFV pure play software
interview with Jennifer Kyriakakis
The digital enabler is a central platform that ties together charging, self-care,
and marketing. The article explains why leading operators consider digital
enablers pivotal to their digital strategies.
interview with Gregg Hara
The great diversity and complexity of today’s networks make service assurance
a big challenge. But advances in off-the-shelf software now permit the
configuring and visualizing of services across multiple technologies on a modest
interview with Doron Dovrat
Quality customer service can improve a company’s corporate identity and
drive business growth. But many SMBs are priced out of acquiring modern
call center technology. This article explains the benefits of affordable
and flexible cloud-based call centers.
interview with Ken Dilbeck
The need for telecoms to support a broader digital ecosystem requires an enormous
change to OSS infrastructures and the way networks are being managed.
This interview sheds light on these challenges.
interview with Andy Tiller
Will tier one operators continue to maintain their quilt works of legacy and
adjunct platforms — or will they radically transform their BSS architecture
into a new system designed to address the new telecom era? An advocate
for radical transformation discusses: real-time analytics, billing for enterprises,
partnering mashups, and on-going transformation work at Telenor.
interview with Benedict Enweani
Enterprise-search is a wildly successful technology on the web, yet its influence
has not yet rippled to the IT main stream. But now a large Middle Eastern
operator has deployed a major service assurance application using enterprise-search.
The interview discusses this multi-dimensional topology solution and compares
it to traditional network inventory.
interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade.
Yet the complexity of MPLS has relegated to being mostly a large carrier solution.
Now a developer of a multi-vendor MPLS solutions explains why the next wave
of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
interview with Kirill Rechter
Billing is in the midst of momentous change. Its value is no longer just
around delivering multi-play services or sophisticated rating. In this
article you’ll learn how a billing/CRM supplier has adapted to the times
by offering deeper value around the larger business issues of its telecom and
interview with Brian Jurutka
Mobile broadband and today’s dizzying array of app and network technology
present a big challenge to customer care. In fact, care agents have a
hard time staying one step ahead of customers who call to report problems.
But network analytics comes to the rescue with advanced mobile handset troubleshooting
and an ability to put greater intelligence at the fingertips of highly trained