February 2016
Pure Play NFV: Lessons Learned from Masergy’s Virtual Deployment for a Global Enterprise
interview with Prayson Pate
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February 2016
The Digital Enabler: A Charging, Self-Care & Marketing Platform at the Core of the Mobile Business
interview with Jennifer Kyriakakis
The digital enabler is a central platform that ties together charging, self-care, and marketing. The article explains why leading operators consider digital enablers pivotal to their digital strategies.
September 2015
Delivering Service Assurance Excellence at a Reduced Operating Cost
interview with Gregg Hara
The great diversity and complexity of today’s networks make service assurance a big challenge. But advances in off-the-shelf software now permit the configuring and visualizing of services across multiple technologies on a modest operating budget.
December 2014
Are Cloud-Based Call Centers the Next Hot Product for the SMB Market?
interview with Doron Dovrat
Quality customer service can improve a company’s corporate identity and drive business growth. But many SMBs are priced out of acquiring modern call center technology. This article explains the benefits of affordable and flexible cloud-based call centers.
September 2014
Flexing the OSS & Network to Support the Digital Ecosystem
interview with Ken Dilbeck
The need for telecoms to support a broader digital ecosystem requires an enormous change to OSS infrastructures and the way networks are being managed. This interview sheds light on these challenges.
September 2014
Crossing the Rubicon: Is it Time for Tier Ones to Move to a Real-Time Analytics BSS?
interview with Andy Tiller
Will tier one operators continue to maintain their quilt works of legacy and adjunct platforms — or will they radically transform their BSS architecture into a new system designed to address the new telecom era? An advocate for radical transformation discusses: real-time analytics, billing for enterprises, partnering mashups, and on-going transformation work at Telenor.
September 2014
Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search
interview with Benedict Enweani
Enterprise-search is a wildly successful technology on the web, yet its influence has not yet rippled to the IT main stream. But now a large Middle Eastern operator has deployed a major service assurance application using enterprise-search. The interview discusses this multi-dimensional topology solution and compares it to traditional network inventory.
August 2014
The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs
interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade. Yet the complexity of MPLS has relegated to being mostly a large carrier solution. Now a developer of a multi-vendor MPLS solutions explains why the next wave of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
June 2014
Enabling Telecoms & Utilities to Adapt to the Winds of Business Change
interview with Kirill Rechter
Billing is in the midst of momentous change. Its value is no longer just around delivering multi-play services or sophisticated rating. In this article you’ll learn how a billing/CRM supplier has adapted to the times by offering deeper value around the larger business issues of its telecom and utility clients.
May 2014
Driving Customer Care Results & Cost Savings from Big Data Facts
interview with Brian Jurutka
Mobile broadband and today’s dizzying array of app and network technology present a big challenge to customer care. In fact, care agents have a hard time staying one step ahead of customers who call to report problems. But network analytics comes to the rescue with advanced mobile handset troubleshooting and an ability to put greater intelligence at the fingertips of highly trained reps.
More Stories in Index
- Pure Play NFV: Lessons Learned from Masergy’s Virtual Deployment for a Global Enterprise — interview with Prayson Pate — NFV is just getting off the ground, but one cloud provider to enterprises making a stir in virtual technology waters is Masergy. Here are lessons learned from Masergy’s recent global deployment using a NFV pure play software approach.
Recent Articles
- Tethering Fraud: How Guavus Blocks the Pumping of Mobile Data Traffic and Tools Up to Deliver 5G Service Management — interview with Kent McIntosh & David Yates — How is analytics being applied to next generation data threats? Learn how tethering fraud occurs and is detected. Also discussed are: data volume reduction at the network edge, IoT fraud concerns, and automating the healing of high-quality 5G data services.
- How GBSD Enables Advanced and Flexible Real-Time Fraud Blocking with its High-Trust, Mobile-Network-Embedded Softswitch — interview with Jeffrey Ross — Learn about a close-to-the-network platform that blocks mobile fruad, Reading a variety of protocols and integrated with external applications, it’s being used to combat: Wangiri, IRSF, SIM box bypass, and mobile money fraud.
- White Paper: A Real-Time Cloud Service to Protect the Enterprise PBX from IRSF Fraud — by Dan Baker — Learn how a new cloud-based solution developed by Oculeus, any enterprise can protect its PBX from IRSF fraud for as little as $5 a month.
- WeDo Explores the IoT Ecosystem in Search of Tomorrow’s Pivotal Fraud & Business Assurance Solutions — interview with Carlos Marques — A veteran product manager scans the IoT terrain, discusses key fraud and assurance challenges, and explains the preparatory steps WeDo is taking to become a key player in this emerging market.
- New Report: Telecom Fraud & Business Assurance Solutions, Services & Strategies — by Dan Baker & Luke Taylor & Colin Yates — TRI publishes a new market research report, Telecom Fraud & Business Assurance Solutions, Services & Strategies. Free executive summary available.
- Mobileum on the Move: Attracts Several Operators to its IRSF-Analyzing & Opex-Saving Counter-Fraud Machine — interview with Avnish Chauhan — What’s the value of machine learning in fraud control? CTO of a leading counter-fraud solution provider discusses ML, biometrics, and voice service analytics in the context of fraud, roaming and security.
- Big Data without the Database: SIGOS Delivers Purpose-Built Analytics for Mobile Money, Fraud Control & Assurance — interview with Kenneth Mouton — A strategic look at the innovative SIGOS Analytics managed service that leverages purpose-built solutions across many fraud/RA cases such as SIM Box Fraud, Reporting, and Mobile Money.
- Tracfone’s Anti-Fraud Controls and Law Enforcement Actions to Stop Cell Phone Trafficking — by Dan Baker — A conversation with an executive at Tracfone Wireless leads to lessons on MVNO fraud control and the significant law enforcement steps Tracfone is taking to stop cellphone trafficking, curb the violent of organized crime, and bring people to justice.
- Deep Fraud Investigations: Mavenir and the Role of Machine Learning in IRSF Control — interview with Ilia Abramov & Marie Casey — Machine Learning-based fraud protection promises an answer to blocking fraud with precision, especially in roaming and nextgen mobile networks. An ML champion discusses unusual and interesting fraud schemes uncovered by deep investigations.
- Why SIM Box Bypass Fraud is a Growing Concern in A2P SMS, Especially on the Roaming Side — interview with Philippe Orsini — ASP SMS traffic is a big money maker for operators, but fraudulent routing remains a big issue. Learn about the highly complex scheme fraudsters use to exploit Europe’s popular roam-like-home tariffs to bypass SMS aggregators and spike up interconnect costs.
- Dynamic Reference Data: How Symmetry Helps O2 UK Simplify its Processes, Reduce Errors, and Keep its Businesses in Synch — interview with Nev Phillips & Luke Taylor — How a master data system can enable an a operator to exploit its reference data to: 1) update linchpin data across the enterprise; 2) simplify complex enterprise processes; and 3) get quick answers to assurance and marketing questions.
- Safety in Numbers and NRTRDE: Syniverse’s Strategy to Constantly Enrich Its Mobile Fraud Intelligence — interview with James Stewart — A discussion on NRTRDE, the Near Real Time Roaming Data Exchange, the complexity of the roaming settlement process, and the fraud challenges mobile operators face as their subscribers roam.
- Araxxe on the Art of Deception and Analysis in SIM Box Fraud Warfare — interview with Philippe Orsini — A temporary call-forwarding method of foiling SIM Box fraudster attempts to detect test calls via a white list. Also discussed: how wholesale pricing trends can measure the pulse of SIM Box fraud activity in a market.
- TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire — interview with Mange Kumarasamy — How a large organization with hundreds of analytics users gets help from an internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.
