ARM Data Center Software’s Cloud-Based Network Inventory Links Network, Operations, Billing, Sales & CRM to One Database

August 2019

ARM Data Center Software’s Cloud-Based Network Inventory Links Network, Operations, Billing, Sales & CRM to One Database

interview with Joe McDermott & Frank McDermott

A firm offering a cloud-based network inventory system explains the virtues of: a single underlying database, flexible conversions, task-checking workflow, new software business models, views that identify stranded assets, and connecting to Microsoft’s cloud platform.

Pure Play NFV: Lessons Learned from Masergy’s Virtual Deployment for a Global Enterprise

February 2016

Pure Play NFV: Lessons Learned from Masergy’s Virtual Deployment for a Global Enterprise

interview with Prayson Pate

NFV is just getting off the ground, but one cloud provider to enterprises making a stir in virtual technology waters is Masergy.  Here are lessons learned from Masergy’s recent global deployment using a NFV pure play software approach.

The Digital Enabler: A Charging, Self-Care & Marketing Platform at the Core of the Mobile Business

February 2016

The Digital Enabler: A Charging, Self-Care & Marketing Platform at the Core of the Mobile Business

interview with Jennifer Kyriakakis

The digital enabler is a central platform that ties together charging, self-care, and marketing.  The article explains why leading operators consider digital enablers pivotal to their digital strategies.

Delivering Service Assurance Excellence at a Reduced Operating Cost

September 2015

Delivering Service Assurance Excellence at a Reduced Operating Cost

interview with Gregg Hara

The great diversity and complexity of today’s networks make service assurance a big challenge.  But advances in off-the-shelf software now permit the configuring and visualizing of services across multiple technologies on a modest operating budget.

Are Cloud-Based Call Centers the Next Hot Product for the SMB Market?

December 2014

Are Cloud-Based Call Centers the Next Hot Product for the SMB Market?

interview with Doron Dovrat

Quality customer service can improve a company’s corporate identity and drive business growth.  But many SMBs are priced out of acquiring modern call center technology.  This article explains the benefits of affordable and flexible cloud-based call centers.

Flexing the OSS & Network to Support the Digital Ecosystem

September 2014

Flexing the OSS & Network to Support the Digital Ecosystem

interview with Ken Dilbeck

The need for telecoms to support a broader digital ecosystem requires an enormous change to OSS infrastructures and the way networks are being managed.  This interview sheds light on these challenges.

Crossing the Rubicon: Is it Time for Tier Ones to Move to a Real-Time Analytics BSS?

September 2014

Crossing the Rubicon: Is it Time for Tier Ones to Move to a Real-Time Analytics BSS?

interview with Andy Tiller

Will tier one operators continue to maintain their quilt works of legacy and adjunct platforms — or will they radically transform their BSS architecture into a new  system designed to address the new telecom era?  An advocate for radical transformation discusses: real-time analytics, billing for enterprises, partnering mashups, and on-going transformation work at Telenor.

Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search

September 2014

Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search

interview with Benedict Enweani

Enterprise-search is a wildly successful technology on the web, yet its influence has not yet rippled to the IT main stream.  But now a large Middle Eastern operator has deployed a major service assurance application using enterprise-search.  The interview discusses this multi-dimensional topology solution and compares it to traditional network inventory.

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

August 2014

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

interview with Prabhu Ramachandran

MPLS is a networking technology that has caught fire in the last decade.  Yet the complexity of MPLS has relegated to being mostly a large carrier solution.  Now a developer of a multi-vendor MPLS solutions explains why the next wave of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.

Enabling Telecoms & Utilities to Adapt to the Winds of Business Change

June 2014

Enabling Telecoms & Utilities to Adapt to the Winds of Business Change

interview with Kirill Rechter

Billing is in the midst of momentous change.  Its value is no longer just around delivering multi-play services or sophisticated rating.  In this article you’ll learn how a billing/CRM supplier has adapted to the times by offering deeper value around the larger business issues of its telecom and utility clients.

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