Recent Articles

• WeDo Explores the IoT Ecosystem in Search of Tomorrow’s Pivotal Fraud & Business Assurance Solutions — interview with Carlos Marques — A veteran product manager scans the IoT terrain, discusses key fraud and assurance challenges, and explains the preparatory steps WeDo is taking to become a key player in this emerging market.
• New Report: Telecom Fraud & Business Assurance Solutions, Services & Strategies — by Dan Baker & Luke Taylor & Colin Yates — TRI publishes a new market research report, Telecom Fraud & Business Assurance Solutions, Services & Strategies.  Free executive summary available.
• Dynamic Reference Data: How Symmetry Helps O2 UK Simplify its Processes, Reduce Errors, and Keep its Businesses in Synch — interview with Nev Phillips & Luke Taylor — How a master data system can enable an a operator to exploit its reference data to: 1) update linchpin data across the enterprise; 2) simplify complex enterprise processes; and 3) get quick answers to assurance and marketing questions.
• TELUS Analytics Users Get Productivity Boost from Internal Team of Data Access & Showcasing Experts-for-Hire — interview with Mange Kumarasamy — How a large organization with hundreds of analytics users gets help from an  internal Big Data team who sources multiple back-end databases; builds tailored reports; and drives campaigns that answer strategic questions for users.
• Oculeus Launches IRSF Fraud Defense-in-Depth for Enterprises; Cloud Service Screens & Blocks Calls at PBX — interview with Arnd Baranowski — A revolutionary IRSF fraud service stops and blocks fraud at the enterprise PBX.  The story explains the service’s SIP signaling, global PBX registration, security, and plans for telecoms to offer the service to their enterprise customers.
• Subex Juggles a Wide Variety of Business Assurance and Big Data Analytics Use Cases — interview with Rohit Maheshwari — A expert in business assurance solutions explains top use cases such as: IoT security, big data analytics/AI, network asset optimization, multi-player gaming assurance, onboarding mobile subs, and AI customer analytics.
• MTN Agility: Mastering Exponential Technologies in Revenue/Fraud Assurance and Beyond — interview with Danie Maritz & Tony Sani & Luke Taylor — An in-depth look at RAFM operations and innovation at the MTN Group.  Topics discussed include RA/fraud control challenges, strategies, and MTN’s journey to exploit exponential tech (AI, robotics, and ML) in its RAFM program and support of internal non-telco businesses.
• SS7-Savvy LATRO Teams Up with Law Enforcement to Seize SIM Boxes; Expands into RA Managed Services — interview with Don Reinhart — An expert in SIM Box bypass fraud control explains the value of signaling in pre-call detection of bypass fraud.  Also discussed are: the geo-location of SIM boxes; teaming with regulators and police to seize equipment and make arrests; RAFM managed services; and ID problems in the world of IoT.
• Art of the Fugue: Bringing the Baroque World of Telecom Reference Data to Fraud Management — interview with Guy Howie — A tutorial on the role of telecom reference data in billing, revenue assurance, and pricing analysis.  The interview includes details on four new reference databases in fraud control.
• Share, Educate & Tighten Controls: How to Instill a Strong Telecom Risk & Anti-Fraud Culture — interview with Luke Taylor — Learn the steps operators should take to: educate staff/customers in fraud prevention and assure against mobile service abuse.  The interview also dives deep into risk issues that affect the African continent.
• How IRSF Predators are Evolving their Fraud Attacks on the Weak and Unprotected of the Telecom Serengeti — interview with Colin Yates — Fraud fighter Colin Yates shares some startling research data and facts on how fraudsters are using automation and other techniques get around the recent success operators have had in blocking fraud, particularly to high-revenue destinations.
• NuData Shines Digital Behavior Light on Operating Telecoms Securely in a World Darkened by Identity Fraud — interview with Ryan Wilk — A tutorial on digital behavior analysis and how it drives value for telecoms in: greater fraud protection and intelligence to improve the digital customer experience.
• From Byzantine Software Contracts to Simple & Flexible RA Managed Services — interview with Philippe Orsini — Is the way B2B/enterprise software is sold and delivered today progressive — or is it Byzantine in the age of cloud?  An expert lays out the case for managed services in RA and billing verification.
• Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding — interview with Yoav Degani — Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm.  A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.