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The Bluejay Speaks: How to Rise above the Chatter, Grow Followers, and Deliver Rich, Powerful Content on the Web

March 2015

The Bluejay Speaks: How to Rise above the Chatter, Grow Followers, and Deliver Rich, Powerful Content on the Web

interview with Michael Bluejay

Telecom professionals need to constantly hone their web communication and marketing skills.  Here we interview a high Google ranking website author who shows how to communicate with power on any subject via the web.

Please Mishandle my Telecom Job and Professional Career

November 2012

Please Mishandle my Telecom Job and Professional Career

interview with Eric Priezkalns

Philosopher Nassim Taleb has released a new book on the subject of anti-fragility, a self-invented word describing how people, businessees, and other organic things can benefit from a certain amount of stress, disorder, and shocks.  The article examines Taleb’s theory from the context of the telecom business, and business assurance careers especially.  Professionalism is defined as a bold dedication to scientific inquiry and a data analytics mindset.

Stay Focused, Coordinate and Keep it Simple: Applying Steve Jobs‘ Leadership Tenets to Telecoms and Business Assurance

June 2012

Stay Focused, Coordinate and Keep it Simple: Applying Steve Jobs‘ Leadership Tenets to Telecoms and Business Assurance

interview with Ed Shanahan

Much has already been said about the brilliance of the late Steve Jobs.  In this article, RA consultant Ed Shanahan analyzes the leadership tenets of Jobs, then uses that as a springboard for a deeper diagnosis of telecom’s organizational flaws.  It’s a rallying cry for executives and business assurance pros to get things moving in a simpler, better coordinated, and more focused direction.

19th Century Telecom Pioneer, Thomas Edison: How He Succeeded as Told by Himself

June 2012

19th Century Telecom Pioneer, Thomas Edison: How He Succeeded as Told by Himself

interview with Thomas Edison & Orison Swett Marden

Here is a remarkable first-person interview with electrical and telecom industry giant, Thomas Edison, the Steve Jobs of the late 19th century.  Edison’s remarks, as orginally published in a 1901 book, reaffirm the principles that deliver success in any century or in any human pursuit: drive, dedication, focus, and an ability to turn good luck into victory.

High Touch Networking meets High Tech Partnering:  How to Leverage a Software User Conference

June 2012

High Touch Networking meets High Tech Partnering:  How to Leverage a Software User Conference

by Dan Baker

Because a user conference is highly targeted at customers and prospects, it’s one of the most cost effective and personal ways for a software vendor to spread positive industry buzz and pave the way for sales.

Is Your Company Penny-Smart and Dollar-Foolish in Auditor Productivity?

August 2011

Is Your Company Penny-Smart and Dollar-Foolish in Auditor Productivity?

by Peter Yelle

Operators who fail to automate their invoice reconciliation process could be seriously undermining the morale and efficiency of their most valuable auditors.  This article explains the many subtle ways that manual auditing process can cost operators money.  Also presented is an analysis of the typical returns achieved by CSPs with mature cost assurance programs.

What If a Large Telecom Operated as a Thousand Business Units?

July 2011

What If a Large Telecom Operated as a Thousand Business Units?

interview with Eric Priezkalns

The Haier Group, a $20 billion consumer appliance manufacturer is a one-company Capitalism Revolution.  It’s organized into thousands of business units with bottom-up as opposed to top-down decision making.  What would happen if Haier’s management style was used to transform a large carrier?  That questoin is the starting point for an intriguing “outside the box” analysis by one of RA’s biggest thinkers.

What Are the Proper Boundaries of Revenue Assurance Software and Organizations?

June 2011

What Are the Proper Boundaries of Revenue Assurance Software and Organizations?

interview with Guera Romo

Is the mission of a revenue assurance department to be simply a watchdog over billing and operations functions?  This article challenges readers to examine the fundamental assumptions that underlie RA organizations.  Issues discussed include personal accountability, training, the scope of RA oversight, and the role of assurance software.

Japan’s Community Assurance: The ‘Ganbatte’ Spirit

April 2011

Japan’s Community Assurance: The ‘Ganbatte’ Spirit

by Dan Baker

This story, posted a month after Japan’s devastating March 2011 tsunani, takes stock of the community assurance spirit that pervades Japanese culture and allows the nation to both overcome disasters and deliver high quality products.

Can Revenue Assurance Pioneers Survive the Age of Analytics?

February 2011

Can Revenue Assurance Pioneers Survive the Age of Analytics?

interview with Eric Priezkalns

Here is a pundit’s analysis of the revenue assurance profession.  Tracing the history of RA from pioneer consultants to modern-day “big data” pros, the article discusses different analysis styles, career strategies, and provides ideas on how RA can further leverage technology to add even greater value to telecom organizations.

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