MTN Agility: Mastering Exponential Technologies in Revenue/Fraud Assurance and Beyond

November 2018

MTN Agility: Mastering Exponential Technologies in Revenue/Fraud Assurance and Beyond

interview with Danie Maritz & Tony Sani & Luke Taylor

An in-depth look at RAFM operations and innovation at the MTN Group.  Topics discussed include RA/fraud control challenges, strategies, and MTN’s journey to exploit exponential tech (AI, robotics, and ML) in its RAFM program and support of internal non-telco businesses.

From Byzantine Software Contracts to Simple & Flexible RA Managed Services

April 2018

From Byzantine Software Contracts to Simple & Flexible RA Managed Services

interview with Philippe Orsini

Is the way B2B/enterprise software is sold and delivered today progressive — or is it Byzantine in the age of cloud?  An expert lays out the case for managed services in RA and billing verification.

WeDo Hosts Revenue Assurance & Fraud Management Conference in Washington DC

September 2015

WeDo Hosts Revenue Assurance & Fraud Management Conference in Washington DC

by Dan Baker

Black Swan is pleased to announce what looks to be a first class revenue assurance and fraud management conference being put on by WeDo Technologies, on October 1st and 2nd in beautiful Washington DC.

Migrating systems or launching LTE next year?  Don‘t forget transformation assurance & optimisation

November 2013

Migrating systems or launching LTE next year?  Don‘t forget transformation assurance & optimisation

by Efrat Nissimov

System transformations and network migrations are major  revenue impacting events and they should raise a big red flag.  Why?  Because data integrity issues are bound to crop up as CSPs move vital data from a legacy system to something new.  It’s time for transformation assurance.

Make Business Assurance Progress Every Day: How to Set Goals, Automate, and Energize Your Team

April 2013

Make Business Assurance Progress Every Day: How to Set Goals, Automate, and Energize Your Team

interview with Kathleen Romano

Business assurance (BA) skills have wide applicability outside the revenue assurance and fraud mangement domains.  In this article, a telecom executive explains how she’s applying her BA skills in the Payments area.  In addition to discussing the key operational challenges in Payments, the interview also provides keen insights on setting goals in business assurance, leading a team, and making critical decisions.

LTE Rollout: Make it a Smashing Success with Risk Assessment, Controls, and Marketing Offer Analytics

November 2012

LTE Rollout: Make it a Smashing Success with Risk Assessment, Controls, and Marketing Offer Analytics

by Gadi Solotorevsky

LTE brings splendid new capabilities to mobile users.  But like 2G and 3G deployments before, operators can only make money if they successfuly plan, coordinate, deploy fast, and pay attention to pricing plans and the customer experience.  This article lays out a 3-phase tactical guide on  how revenue analytics professionals can add value in LTE service risk assessment, controls, and marketing offer analytics.

Precision Clockworks: How Revenue Assurance Synchronizes with the Business at Swisscom

October 2012

Precision Clockworks: How Revenue Assurance Synchronizes with the Business at Swisscom

interview with Marco Pollinger

An expert revenue assurance department is one whose work dovetails well with the lines of businesses it supports.  In this interview you’ll learn how Swisscom manages its revenue assurance function for maximum effect.  The article discusses: the operator’s innovative RA organization, the screening and RA approval of new services, its pre-production bill audits, and its coordination with corporate risk management.

Bringing Strategic Planning & Value Engineering to Revenue Assurance

July 2012

Bringing Strategic Planning & Value Engineering to Revenue Assurance

interview with Maged Fawzy

Engineering and architectural techniques have a role in revenue assurance.  This interview with a top Egyptian RA consultant explains how continuous risk assessment and long range — yet flexible — RA planning can sharpen a carrier’s RA program and lead to better use of revenue assurance software and integration services.

Forensic Fossils: Is Your Revenue Assurance Shop Fit for Display at a Natural History Museum?

June 2012

Forensic Fossils: Is Your Revenue Assurance Shop Fit for Display at a Natural History Museum?

interview with Jim Marsh

Without the continuous guiding light of seasoned revenue assurance leaders, even the best teams of RA professionals, technology, and business processes can fossilize and lose their vitality.

Revenue Assurance: The Magical Market Cap Multiplier

April 2012

Revenue Assurance: The Magical Market Cap Multiplier

by Van Howard & Curtis Mills

Many operators today consider revenue assurance yesterday’s opportunity.  But this article shows why significant revenue and cost leakage can still go undetected, even in companies with dedicated RA departments.  Also discussed are the benefits of a broader or more “forensic” approach to revenue assurance, an approach that boosts the bottom line regardless of the automated tools already in place.

About the Experts

Curtis Mills

Curtis Mills

A widely respected communications industry expert, Curtis Mills is president and CEO of ProCom Consulting LLC.

Curtis began his career with Accenture, where he became one of the first executives in the firm to focus on BSS/OSS for the communications industry.  For over 25 years, Curtis has helped communications service providers (CSPs) improve their mission-critical customer, billing and operations support processes and systems.

Working with CSPs of all sizes and service types, his clients have included SBC/ATT, Frontier Communications, CenturyLink, Windstream, Verizon, and Amdocs, among others.   Contact Curtis via

Van Howard

Van Howard

Van Howard is a Senior Manager at ProCom Consulting, LLC and has 20 years of in-house technical operations and management experience at CSPs throughout North America.

He has led numerous revenue assurance and compliance initiatives at CSPs on behalf of senior executives and regulatory commissions.

Prior to his revenue assurance focus, he led various OSS and billing system development and testing efforts, with a heavy emphasis on order processing, message processing, data interfaces, and regulatory compliance.

Related Stories

  • MTN Agility: Mastering Exponential Technologies in Revenue/Fraud Assurance and Beyond interview with Danie Maritz & Tony Sani & Luke Taylor — An in-depth look at RAFM operations and innovation at the MTN Group.  Topics discussed include RA/fraud control challenges, strategies, and MTN’s journey to exploit exponential tech (AI, robotics, and ML) in its RAFM program and support of internal non-telco businesses.
  • From Byzantine Software Contracts to Simple & Flexible RA Managed Services interview with Philippe Orsini — Is the way B2B/enterprise software is sold and delivered today progressive — or is it Byzantine in the age of cloud?  An expert lays out the case for managed services in RA and billing verification.
  • WeDo Hosts Revenue Assurance & Fraud Management Conference in Washington DC by Dan Baker — Black Swan is pleased to announce what looks to be a first class revenue assurance and fraud management conference being put on by WeDo Technologies, on October 1st and 2nd in beautiful Washington DC.
  • Migrating systems or launching LTE next year?  Don‘t forget transformation assurance & optimisation by Efrat Nissimov — System transformations and network migrations are major  revenue impacting events and they should raise a big red flag.  Why?  Because data integrity issues are bound to crop up as CSPs move vital data from a legacy system to something new.  It’s time for transformation assurance.
  • Make Business Assurance Progress Every Day: How to Set Goals, Automate, and Energize Your Team interview with Kathleen Romano — Business assurance (BA) skills have wide applicability outside the revenue assurance and fraud mangement domains.  In this article, a telecom executive explains how she’s applying her BA skills in the Payments area.  In addition to discussing the key operational challenges in Payments, the interview also provides keen insights on setting goals in business assurance, leading a team, and making critical decisions.
  • LTE Rollout: Make it a Smashing Success with Risk Assessment, Controls, and Marketing Offer Analytics by Gadi Solotorevsky — LTE brings splendid new capabilities to mobile users.  But like 2G and 3G deployments before, operators can only make money if they successfuly plan, coordinate, deploy fast, and pay attention to pricing plans and the customer experience.  This article lays out a 3-phase tactical guide on  how revenue analytics professionals can add value in LTE service risk assessment, controls, and marketing offer analytics.
  • Precision Clockworks: How Revenue Assurance Synchronizes with the Business at Swisscom interview with Marco Pollinger — An expert revenue assurance department is one whose work dovetails well with the lines of businesses it supports.  In this interview you’ll learn how Swisscom manages its revenue assurance function for maximum effect.  The article discusses: the operator’s innovative RA organization, the screening and RA approval of new services, its pre-production bill audits, and its coordination with corporate risk management.
  • Bringing Strategic Planning & Value Engineering to Revenue Assurance interview with Maged Fawzy — Engineering and architectural techniques have a role in revenue assurance.  This interview with a top Egyptian RA consultant explains how continuous risk assessment and long range — yet flexible — RA planning can sharpen a carrier’s RA program and lead to better use of revenue assurance software and integration services.
  • Forensic Fossils: Is Your Revenue Assurance Shop Fit for Display at a Natural History Museum? interview with Jim Marsh — Without the continuous guiding light of seasoned revenue assurance leaders, even the best teams of RA professionals, technology, and business processes can fossilize and lose their vitality.
  • Revenue Assurance: The Magical Market Cap Multiplier by Van Howard & Curtis Mills — Many operators today consider revenue assurance yesterday’s opportunity.  But this article shows why significant revenue and cost leakage can still go undetected, even in companies with dedicated RA departments.  Also discussed are the benefits of a broader or more “forensic” approach to revenue assurance, an approach that boosts the bottom line regardless of the automated tools already in place.
  • Revenue Assurance: Where Do We Go from Here? by Rob Mattison — By leveraging a good core understanding of telco technologies, operations and revenue management activities, RA professionals are applying their knowledge in areas such as Margin Assurance, Market Assurance, Revenue Engineering, and Revenue Governance.  This article lays out some useful definitions of the many facets of business and revenue assurance.

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