Teamwork: Index

June 2012

Stay Focused, Coordinate and Keep it Simple: Applying Steve Jobs‘ Leadership Tenets to Telecoms and Business Assurance

interview with Ed Shanahan

Much has already been said about the brilliance of the late Steve Jobs. In this article, RA consultant Ed Shanahan analyzes the leadership tenets of Jobs, then uses that as a springboard for a deeper diagnosis of telecom’s organizational flaws. It’s a rallying cry for executives and business assurance pros to get things moving in a simpler, better coordinated, and more focused direction.

April 2011

Japan’s Community Assurance: The ‘Ganbatte’ Spirit

by Dan Baker

This story, posted a month after Japan’s devastating March 2011 tsunani, takes stock of the community assurance spirit that pervades Japanese culture and allows the nation to both overcome disasters and deliver high quality products.

Recent Articles

How an Energized Antifraud System with SLAs & Revenue Share is Powering Business Growth at Wholesaler iBASIS — interview with Malick Aissi — A classic case of risk management driving a major boost in a telecom’s business. Learn details on the commercial offer, antifraud ystem upgrades, Do It Yourself customer portal and reporting.
Mobileum Tackles Subscription Fraud and ID Spoofing with Machine Learning that is Explainable — interview with Carlos Martins — An excellent tutorial on Subscription Fraud and Systems. Topics include: key Fraud vectors and profiles of the Fraudsters; the need for a multi-database approach; the great precision required to screen names and addresses; and Machine Learning/AI’s key role in a Subscription Fraud system.
Convenient & Spam-Free: Why 800-Number Texting (8MS) is a Growing B2C Channel in North America — interview with Michael Gilbert — Texting is emerging as a highly trusted and convenient ways to communicate with businesses. An expert in texting innovations explains 8MS toll-free B2C texting and gives his perspective on texting enrichment trends in North America.
Positive Technologies: White Hat Hacking & Testing are Key to Signaling Security in the Era of 5G and IoT — interview with Jimmy Jones — A signaling security expert sorts through the white hat findings of a new report on mobile operator security vulnerabilities via the GTP protocol. Also discussed: security challenges and priorities in the age of 5G and IoT.
Black Swan Guide: Araxxe’s Revenue Assurance Consulting, Testing, and High Definition Billing Analysis Service — by Dan Baker — How Araxxe’s end-to-end revenue assurance complements switch-to-bill RA through telescope RA (external and partner data) and microscope RA (high-definition analysis of complex services like bundling and digital services).
Subex’s IDcentral Monetizes Telco & Enterprise Data to Deliver Digital ID & Risk Metric Services for Financing, KYC & More — interview with Shankar Roddam — A new digital intelligence service that monetizes the idle data of telecoms and enterprises while also earning a good return for the owner of the data.
Opportunities & Obstacles: Consultant Luke Taylor Muses on the State of the Telecom Risk Assurance Business — interview with Luke Taylor — A rambling discussion on the state of the risk assurance business with Luke Taylor, independent consultant in telecom revenue/fraud assurance and solution requirements and marketing.
LATRO’s Tips for Launching a Successful Revenue & Fraud Assurance Program for Mobile Money Operations in Developing Countries — interview with Don Reinhart — A company building mobile money RA/FM tools and managed services gives a concise, but detailed tutorial on how the Mobile Money Ecosystem works. Revenue assurance pros will get tips on what to look for in analytics/assurance tools, controls, and professional services.
Webinar: Wangiri Warriors: Solutions & Strategies for Fighting Call Back Fraud — interview with Arnd Baranowski & John Haraburda & Igor Skutsenya & Colin Yates — A virtual webinar where four telecom fraud control experts give their perspective on Wangiri, the callback fraud. They discusses strategies and explain the solutions they offer to service providers.
Black Swan Guide: Lanck Telecom’s Voice FMS as an On-Demand Network Service — interview with Igor Skutsenya — A Guide to a new and unique on-demand network service enabling fraud-risky international voice traffic to be monitored (and either alerted or blocked) as that traffic is routed through a wholesaler on its way to its final destinations.
A&B Handshake: A Simple Way to Control Voice Fraud via an Out-of-Band Connection between A & B Operators — interview with Sergey Okhrimenko — An A&B operator handshake provides a simple, low-cost way to deliver an out-of-band connection to identify fraudulent voice calls in real-time, better manage fraud disputes, and pave the way for greater law enforcement help.
Black Swan Solution Guide: SHAKEN / STIR Calling Number Verification & Fraud Alerting — interview with Chris Drake & Gary Richenaker — SHAKEN/STIR is the telecom industry’s first step toward reviving trust in business telephony — and has recently launched in the U.S. market. This Solution Guide features commentary from technology leaders at iconetiv, a firm heavily involved in the development of SHAKEN.
NuData Analyzes Behaviors to Stop Automated Fraud Attacks & Identify Fake Customers Inside the Firewall — interview with Robert Capps — A cybercrime expert examines the role of behavioral analysis and explains why it’s critical even when the device identity is known. He also explains how human-like automation is detected and why an analysis of browser level activity delivers an extra edge in identifying fraud attacks.
Positive’s Research Keeps Telecoms One Step Ahead of Signaling Hackers and Fraud Disasters — interview with Jimmy Jones — And joining us to discuss signaling threats and protection techniques is Jimmy Jones, Positive Technologies’ Telecom Business Development Lead. Jimmy does a great job of simplifying An expert on signaling security: walks through signaling threats; shows how hackers penetrate and capture IMSIs; analyzes the growing signaling bypass threat; and explains the strategies taken by security-savvy telecoms.