Teamwork: Index

June 2012

Stay Focused, Coordinate and Keep it Simple: Applying Steve Jobs‘ Leadership Tenets to Telecoms and Business Assurance

interview with Ed Shanahan

Much has already been said about the brilliance of the late Steve Jobs. In this article, RA consultant Ed Shanahan analyzes the leadership tenets of Jobs, then uses that as a springboard for a deeper diagnosis of telecom’s organizational flaws. It’s a rallying cry for executives and business assurance pros to get things moving in a simpler, better coordinated, and more focused direction.

April 2011

Japan’s Community Assurance: The ‘Ganbatte’ Spirit

by Dan Baker

This story, posted a month after Japan’s devastating March 2011 tsunani, takes stock of the community assurance spirit that pervades Japanese culture and allows the nation to both overcome disasters and deliver high quality products.

Recent Articles

PrologMobile’s Simple and Brilliant Plan to Save US MNOs Billions a Year in Recovered Phones & Retained Customers — interview with Seth Heine — An expert in the mobile phone reverse supply chain explains how MNOs — via a neutral third party information exchange — can recover their original phones on the used market and save huge sums in multi-year customer retention.
Black Swan Solution Guide: The IPRN Database and its Use in IRSF & Wangiri Fraud Control — interview with Dan Baker & Colin Yates — The IPRN Database is a powerful new tool for helping control IRSF and Wangiri frauds. The pioneer of the category explains the value and use of the IPRN Database in this 14-page Black Swan Solution Guide.
ARM Data Center Software’s Cloud-Based Network Inventory Links Network, Operations, Billing, Sales & CRM to One Database — interview with Joe McDermott & Frank McDermott — A firm offering a cloud-based network inventory system explains the virtues of: a single underlying database, flexible conversions, task-checking workflow, new software business models, views that identify stranded assets, and connecting to Microsoft’s cloud platform.
Tethering Fraud: How Guavus Blocks the Pumping of Mobile Data Traffic and Tools Up to Deliver 5G Service Management — interview with Kent McIntosh & David Yates — How is analytics being applied to next generation data threats? Learn how tethering fraud occurs and is detected. Also discussed are: data volume reduction at the network edge, IoT fraud concerns, and automating the healing of high-quality 5G data services.
How GBSD Enables Advanced and Flexible Real-Time Fraud Blocking with its High-Trust, Mobile-Network-Embedded Softswitch — interview with Jeffrey Ross — Learn about a close-to-the-network platform that blocks mobile fruad, Reading a variety of protocols and integrated with external applications, it’s being used to combat: Wangiri, IRSF, SIM box bypass, and mobile money fraud.
White Paper: A Real-Time Cloud Service to Protect the Enterprise PBX from IRSF Fraud — by Dan Baker — Learn how a new cloud-based solution developed by Oculeus, any enterprise can protect its PBX from IRSF fraud for as little as $5 a month.
WeDo Explores the IoT Ecosystem in Search of Tomorrow’s Pivotal Fraud & Business Assurance Solutions — interview with Carlos Marques — A veteran product manager scans the IoT terrain, discusses key fraud and assurance challenges, and explains the preparatory steps WeDo is taking to become a key player in this emerging market.
New Report: Telecom Fraud & Business Assurance Solutions, Services & Strategies — by Dan Baker & Luke Taylor & Colin Yates — TRI publishes a new market research report, Telecom Fraud & Business Assurance Solutions, Services & Strategies. Free executive summary available.
Mobileum on the Move: Attracts Several Operators to its IRSF-Analyzing & Opex-Saving Counter-Fraud Machine — interview with Avnish Chauhan — What’s the value of machine learning in fraud control? CTO of a leading counter-fraud solution provider discusses ML, biometrics, and voice service analytics in the context of fraud, roaming and security.
Big Data without the Database: SIGOS Delivers Purpose-Built Analytics for Mobile Money, Fraud Control & Assurance — interview with Kenneth Mouton — A strategic look at the innovative SIGOS Analytics managed service that leverages purpose-built solutions across many fraud/RA cases such as SIM Box Fraud, Reporting, and Mobile Money.
Tracfone’s Anti-Fraud Controls and Law Enforcement Actions to Stop Cell Phone Trafficking — by Dan Baker — A conversation with an executive at Tracfone Wireless leads to lessons on MVNO fraud control and the significant law enforcement steps Tracfone is taking to stop cellphone trafficking, curb the violent of organized crime, and bring people to justice.
Deep Fraud Investigations: Mavenir and the Role of Machine Learning in IRSF Control — interview with Ilia Abramov & Marie Casey — Machine Learning-based fraud protection promises an answer to blocking fraud with precision, especially in roaming and nextgen mobile networks. An ML champion discusses unusual and interesting fraud schemes uncovered by deep investigations.
Why SIM Box Bypass Fraud is a Growing Concern in A2P SMS, Especially on the Roaming Side — interview with Philippe Orsini — ASP SMS traffic is a big money maker for operators, but fraudulent routing remains a big issue. Learn about the highly complex scheme fraudsters use to exploit Europe’s popular roam-like-home tariffs to bypass SMS aggregators and spike up interconnect costs.
Dynamic Reference Data: How Symmetry Helps O2 UK Simplify its Processes, Reduce Errors, and Keep its Businesses in Synch — interview with Nev Phillips & Luke Taylor — How a master data system can enable an a operator to exploit its reference data to: 1) update linchpin data across the enterprise; 2) simplify complex enterprise processes; and 3) get quick answers to assurance and marketing questions.