September 2015
Telecom CVM: From Scattered Campaigns to Unified & Consistent Communication with Customers
interview with Cretièn Brandsma
 |
© 2022 Black Swan Telecom Journal | • | protecting and growing a robust communications business | • a service of |  |
 |
|
June 2015
The Key to Driving 4G Profit: Sell Value, Not Bandwidth
by Miri Duenias
Are you struggling to earn a profit on your 4G investments? Many operators are failing today on the marketing side. But aligning 4G products with a customer’s personal preferences and desires provides the necessary sizzle to boost sales and earn a handsome ROI.
May 2014
Batting for More Churn Reduction and Revenue Assurance Home Runs
interview with Peter Mueller
What’s it like to transform an IT shop to big data and cloud? In this interview, the CTO of a boutique revenue assurance explains how his firm made the leap. He shows how project-oriented programs and working with carrier customers to explore RA and churn reduction “hunches” is where much of the action is.
August 2013
Sharing Intelligence, Services, and Infrastructure across the Telecom Galaxy
interview with Gary Zimmerman
The telecom industry is an industry of sharing. In fact, the rise of mobile broadband is driving a greater reliance on real-time intelligence, services trading, and infrastructure exchange. In this article, a leading info exchange provider explains the value of its services portfolio and points to other interoperability and sharing ideas under development.
August 2013
Data Monetization: Why Selling Intelligence is a Hot New Revenue Stream for Mobile Carriers
interview with Joe Levy
Data monetization is a revenue dream come true for mobile carriers: a highly profitable sideshow where the carrier analyzes and sells data it already collects for other purposes. In this article you’ll learn how operators monetize their data through use cases in corporate advertising and media branding.
July 2013
Back Office Streamlining to Enterprise Support: The Many Flavors of Wireline Analytics
interview with Tom Nolting
Mobile analytics gets plenty of press coverage, but analytics is just as crucial for wireline operators. In this article, a billing VP at a leading wireline operator discusses several diverse uses of analytics in billing, enterprise sales/retention, and network partner margin assurance.
August 2011
Analytics Guru: Are Telecoms Ready for the Biz Intelligence Explosion?
interview with John Meyers
Business intelligence is evolving from the creation of dashboards and reports to taking action based on a deep knowledge of the environmental context. The article explores the implications of “big data” in terms of IPTV, storage requirements, hardware, event collection, and deep packet inspection.
November 2010
Making the Strategic Leap From Billing to Merchandising
interview with Humera Malik
Today billing/charging technology has progressed to the point where the usage intelligence, the charges, the user behaviors, and the analytics can all come together in near real-time. This article discusses the organizational and marketing strategies that enable a operator to create a true “merchandising” system that can revolutionize a CSP’s business.
Recent Articles
- An Easy-to-Deploy Fraud-Control Handshake for Voice Operators is Here: When Will it Takeoff? — interview with Vasily Birulin — Real-time sharing of signaling data between originating and terminating carriers delivers a fraud-watching handshake before a call starts and as long as the call is active.
- Well done, Fraud Fighter. I Now Promote You to Superhero of Trusted Communications — interview with Peter Ford — A “trusted communications superhero” campaign raises awareness of several inter-related professions that protect digital engagement for telecoms, enterprises, and the public sector.
- The Bite Group Teams with Elitnet to Deliver Advanced Wangiri and ML-based Fraud Control — interview with Jonas Milerius & Vidmantas Sablinskas — The Lithuania-based Bite Group has adopted Onyx, an ML- and rules-based off-the-shelf FMS from Elitnet. Bite’s head of fraud management and Elitnet’s solution architect discuss challenges and opportunities faced by small- to mid-sized MNOs as they implement and customize an affordable rules- and machine-learning-based FMS.
- GCX Builds a Layer 1 Subsea OSS: Wavelengths to Data Centers and Persistent Edge Connectivity for Clouds — interview with Jim Fagan — A tutorial on the business of undersea cables and how edge computing, clouds, and a subsea software defined network (SDN) will work together to deliver connectivity and advanced IoT use cases such as the connected car.
- Registered Caller: A Centralized Registry Service to Collect, Vet and Send Enterprise STIR/SHAKEN and Rich Call Data to Consumers — interview with George Cray & Tom Sawanobori — A fraud control solution vendor and national wireless association have teamed up to drive adoption of a new, central cloud service for enterprise vetting and validation to leverage STIR/SHAKEN info for telecoms in the U.S. market.
- Special Report: The 2021 State of Communications-Related Fraud, Identity Theft & Consumer Protection in the USA — by Dan Baker — This 49-page free Report on communications-related fraud analyzes the FTC’s annual Sentinel consumer fraud statistics and provides a sweeping view of trends and problem areas. It also gives a cross-industry view of the practices and systems that enable fraud control, identity verification, and security in our “zero trust” digital world.
- How HGC Global Communications Builds Integrated Fiber, Undersea & Platform Solutions for Southeast Asian ISPs & Content Providers — interview with Ravindran Mahalingam — The head of an international telecom division explains the challenges and opportunities faced by content providers, ISPs, gaming firms, and streaming firms. Learn about the market forces at play to win eyeballs in Southeast Asia and why partnering to deliver infrastructure and platform makes sense.
- Tokopedia, Indonesia’s E-Commerce King, Partners with 11 Million Merchants; Adopts Multi-Cloud to Drive Innovation — interview with Warren Aw & Ryan de Melo — Indonesia’s Tokopedia, founded in 2009, has grown to become one of world’s leading e-commerce players. Read about its success, technology direction, and multi-cloud connectivity adoption.
- An ASEAN Vision: Bring Telecom-Infrastructure Enabled Healthcare & Remote Doctor Access to Everyone — interview with Chern Chet — A medical doctor at the forefront of driving telecom connectivity enabled healthcare lays out his expansive and compelling vision of the key role 5G, clouds, mobility and AI connectivity play in serving the sick, the healthy, and those living in remote areas.
- Bridge Alliance: Knocking Down Regional & Mobile Connectivity Barriers so Connected Car Markets Get Rolling in Asia — interview with Kwee Kchwee — The CEO of an Asian consortium of mobile operators explains how they help simplify and harmonize their members‘ operations in support of multi-national corporations. This integration is enabling two huge industries to come together in Asia: auto manufacturing and telco.
- Subex’s New HyperSense AI-Platform Aims to Turn Telcos into Agile, Analytics-Driven Ubers and Rakutens — interview with Rohit Maheshwari — An expert explains why telcos must swiftly adopt the AI/analytics methods of hyperscaler firms. Giving telco examples where cross-company data sharing can make a difference, he explains the 12 key features of a new platform designed to deliver more agile and collaborative intelligence across a telco.
- Epsilon’s Infiny NaaS Platform Brings Global Connection, Agility & Fast Provision for IoT, Clouds & Enterprises in Southeast Asia, China & Beyond — interview with Warren Aw — Network as a Service, powered by Software Defined Networks, are a faster, more agile, and more partner-friendly way of making data global connections. A leading NaaS provider explains the benefits for cloud apps, enterprise IT, and IoT.
- PCCW Global: On Leveraging Global IoT Connectivity to Create Mission Critical Use Cases for Enterprises — interview with Craig Price — A leading wholesale executive explains the business challenges of the current global IoT scene as it spans many spheres: technical, political, marketing, and enterprise customer value creation.
- Subex Explains its IoT Security Research Methods: From Malware & Coding Analysis to Distribution & Bad Actor Tracking — interview with Kiran Zachariah — IoT security trends and an inside-look how research and monitoring teams coordinate to deliver a full-service IoT and OT security program.
