August 2020
interview with Don Reinhart
A company building mobile money RA/FM tools and managed services gives
a concise, but detailed tutorial on how the Mobile Money Ecosystem works.
Revenue assurance pros will get tips on what to look for in analytics/assurance
tools, controls, and professional services.
October 2019
interview with Seth Heine
An expert in the mobile phone reverse supply chain explains how MNOs —
via a neutral third party information exchange — can recover their original
phones on the used market and save huge sums in multi-year customer retention.
November 2018
interview with Danie Maritz & Tony Sani & Luke Taylor
An in-depth look at RAFM operations and innovation at the MTN Group. Topics
discussed include RA/fraud control challenges, strategies, and MTN’s journey
to exploit exponential tech (AI, robotics, and ML) in its RAFM program and support
of internal non-telco businesses.
April 2018
interview with Philippe Orsini
Is the way B2B/enterprise software is sold and delivered today progressive —
or is it Byzantine in the age of cloud? An expert lays out the case for
managed services in RA and billing verification.
April 2013
interview with Kathleen Romano
Business assurance (BA) skills have wide applicability outside the revenue assurance
and fraud mangement domains. In this article, a telecom executive explains
how she’s applying her BA skills in the Payments area. In addition
to discussing the key operational challenges in Payments, the interview also
provides keen insights on setting goals in business assurance, leading a team,
and making critical decisions.
October 2012
interview with Marco Pollinger
An expert revenue assurance department is one whose work dovetails well with
the lines of businesses it supports. In this interview you’ll learn
how Swisscom manages its revenue assurance function for maximum effect.
The article discusses: the operator’s innovative RA organization, the
screening and RA approval of new services, its pre-production bill audits, and
its coordination with corporate risk management.
July 2012
interview with Maged Fawzy
Engineering and architectural techniques have a role in revenue assurance.
This interview with a top Egyptian RA consultant explains how continuous risk
assessment and long range — yet flexible — RA planning can sharpen
a carrier’s RA program and lead to better use of revenue assurance software
and integration services.
