September 2014
interview with Ken Dilbeck
The need for telecoms to support a broader digital ecosystem requires an enormous
change to OSS infrastructures and the way networks are being managed.
This interview sheds light on these challenges.
January 2013
interview with Al Brisard
Telecom solutions vendors struggle mightily to position their solutions and
figure out what to offer next in a market where there’s considerable product
and service crossover. In this article, a veteran order management specialist
firm lays out its strategy for mixing deep-bench functional expertise with process
consulting, analytics, and custom API development.
November 2012
interview with Simon Muderack
Telecoms pay daily for their lack of product integration as they constantly
reinvent product wheels, lose customer intelligence, and waste time/money.
This article makes the case of an enterprise product catalog. Drawing
on central catalog cases at a few Tier 1 operators, the article explains the
benefits: reducing billing and provisioning costs, promoting product reuse,
and smoothing operations.
August 2012
interview with Ron Angner
Just as football teams need to be good at the basics of blocking and tackling,
telecoms need to excel at their own fundamental skillset: the order-to-cash
process. In this article, a leading consulting firm explains its methodology
for taking operators on the path towards order-to-cash excellence. Issues
discussed include: provisioning intervals; standardization and simplicity; the
transition from legacy to improved process; and the major role that industry
metrics play.
April 2011
interview with Simo Isomaki
Software-controlled SIM card configuration is revolutionizing the activation
of GSM phones. The article explains how dynamic SIM management decouples
the selection of numbers/services and delivers new opportunities to market during
the customer acquisition and intial provisoining phase.