Delivering Service Assurance Excellence at a Reduced Operating Cost

September 2015

Delivering Service Assurance Excellence at a Reduced Operating Cost

interview with Gregg Hara

The great diversity and complexity of today’s networks make service assurance a big challenge.  But advances in off-the-shelf software now permit the configuring and visualizing of services across multiple technologies on a modest operating budget.

Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search

September 2014

Paradigm Shift in OSS Software: Network Topology Views via Enterprise-Search

interview with Benedict Enweani

Enterprise-search is a wildly successful technology on the web, yet its influence has not yet rippled to the IT main stream.  But now a large Middle Eastern operator has deployed a major service assurance application using enterprise-search.  The interview discusses this multi-dimensional topology solution and compares it to traditional network inventory.

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

August 2014

The Multi-Vendor MPLS: Enabling Tier 2 and 3 Telecoms to Offer World-Class Networks to SMBs

interview with Prabhu Ramachandran

MPLS is a networking technology that has caught fire in the last decade.  Yet the complexity of MPLS has relegated to being mostly a large carrier solution.  Now a developer of a multi-vendor MPLS solutions explains why the next wave of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.

Big Data: Is it Ready for Prime Time in Customer Experience Management?

August 2013

Big Data: Is it Ready for Prime Time in Customer Experience Management?

interview with Thomas Sutter

Customer experience management is one of the most challenging of OSS domains and some suppliers are touting “big data” solutions as the silver bullet for CEM upgrades and consolidation.  This interview challenges the readiness of big data soluions to tackle OSS issues and deliver the cost savings.  The article also provides advice on managing technology risks, software vendor partnering, and the strategies of different OSS suppliers.

Calculated Risk: The Race to Deliver the Next Generation of LTE Service Management

July 2013

Calculated Risk: The Race to Deliver the Next Generation of LTE Service Management

interview with Edoardo Rizzi

LTE and the emerging heterogeneous networks are likely to shake up the service management and customer experience management worlds.  Learn about the many new network management challenges LTE presents, and how a small OSS software firm aims to beat the big established players to market with a bold new technology and strategy.

Mobile Broadband: The Customer Service Assurance Challenge

December 2010

Mobile Broadband: The Customer Service Assurance Challenge

interview with Michele Campriani

iPhone and Android traffic is surging but operators struggle with network congestion and dropping ARPUs.  The answer?  Direct  resources and service quality measures to ensure VIPs are indeed getting the quality they expect.  Using real-life examples that cut to the chase of technical complexities, this article explains the chief causes of service quality degradation and describes efficient ways to deal with the problem.

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