Is Your Company Penny-Smart and Dollar-Foolish in Auditor Productivity?

August 2011

Is Your Company Penny-Smart and Dollar-Foolish in Auditor Productivity?

by Peter Yelle

Operators who fail to automate their invoice reconciliation process could be seriously undermining the morale and efficiency of their most valuable auditors.  This article explains the many subtle ways that manual auditing process can cost operators money.  Also presented is an analysis of the typical returns achieved by CSPs with mature cost assurance programs.

What If a Large Telecom Operated as a Thousand Business Units?

July 2011

What If a Large Telecom Operated as a Thousand Business Units?

interview with Eric Priezkalns

The Haier Group, a $20 billion consumer appliance manufacturer is a one-company Capitalism Revolution.  It’s organized into thousands of business units with bottom-up as opposed to top-down decision making.  What would happen if Haier’s management style was used to transform a large carrier?  That questoin is the starting point for an intriguing “outside the box” analysis by one of RA’s biggest thinkers.

What Are the Proper Boundaries of Revenue Assurance Software and Organizations?

June 2011

What Are the Proper Boundaries of Revenue Assurance Software and Organizations?

interview with Guera Romo

Is the mission of a revenue assurance department to be simply a watchdog over billing and operations functions?  This article challenges readers to examine the fundamental assumptions that underlie RA organizations.  Issues discussed include personal accountability, training, the scope of RA oversight, and the role of assurance software.

When Revenue Assurance and IT Clash, Look in the Mirror

December 2010

When Revenue Assurance and IT Clash, Look in the Mirror

interview with Rob Mattison

Succeeding in RA requires coordination with outside departments — billing, customer care, marketing, engineering, and especially IT.  This article shows how conflict often arises between RA and IT over what it truly means to “run systems”,  However, IT can be an even bigger roadblock when RA is confused about its proper mission.

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