July 2011
interview with Eric Priezkalns
The Haier Group, a $20 billion consumer appliance manufacturer is a one-company
Capitalism Revolution. It’s organized into thousands of business
units with bottom-up as opposed to top-down decision making. What would
happen if Haier’s management style was used to transform a large carrier?
That questoin is the starting point for an intriguing “outside the box”
analysis by one of RA’s biggest thinkers.
June 2011
interview with Guera Romo
Is the mission of a revenue assurance department to be simply a watchdog over
billing and operations functions? This article challenges readers to examine
the fundamental assumptions that underlie RA organizations. Issues discussed
include personal accountability, training, the scope of RA oversight, and the
role of assurance software.
December 2010
interview with Rob Mattison
Succeeding in RA requires coordination with outside departments — billing,
customer care, marketing, engineering, and especially IT. This article
shows how conflict often arises between RA and IT over what it truly means to
“run systems”, However, IT can be an even bigger roadblock
when RA is confused about its proper mission.