interview with Michael Bluejay
Telecom professionals need to constantly hone their web communication and marketing
skills. Here we interview a high Google ranking website author who shows
how to communicate with power on any subject via the web.
interview with Jan Dingenouts
Small retail operators are highly vulnerable to fraud, so enlisting the anti-fraud
assistance of wholesalers is a great idea. This interview explains useful
negoiating tactics for retail operators and shows how wholesalers can lend support
and grow their business at the same time.
interview with Robert Benlolo
Large wholesalers play a major role in keeping a lid on international telecom
fraud. In this interview, a wholesale voice and fraud management expert
explains the role of its vendor systems and multi-threaded internal processes
in protecting customers from fraud losses and shady wholesale suppliers.
interview with Luke Taylor
Mobile money plus related fraud and credit protection are crucial to the prosperity
of developing nations where most “unbanked” people live. This
article discusses the special issues of the unbanked market as well as broader
revenue protection challenges and opportunities.
interview with Doron Dovrat
Quality customer service can improve a company’s corporate identity and
drive business growth. But many SMBs are priced out of acquiring modern
call center technology. This article explains the benefits of affordable
and flexible cloud-based call centers.
interview with Jitesh Bhayani
Service provider competition in the U.S. is steadily shifting to the advanced
cloud, data center, and connectivity needs of large enterprise.
Hear how an
MSO has joined the dogfight armed with Ethernet, a national footprint, and SLA
interview with Ken Dilbeck
The need for telecoms to support a broader digital ecosystem requires an enormous
change to OSS infrastructures and the way networks are being managed.
This interview sheds light on these challenges.
interview with Andy Tiller
Will tier one operators continue to maintain their quilt works of legacy and
adjunct platforms — or will they radically transform their BSS architecture
into a new system designed to address the new telecom era? An advocate
for radical transformation discusses: real-time analytics, billing for enterprises,
partnering mashups, and on-going transformation work at Telenor.