interview with Ken Dilbeck
The need for telecoms to support a broader digital ecosystem requires an enormous
change to OSS infrastructures and the way networks are being managed.
This interview sheds light on these challenges.
interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade.
Yet the complexity of MPLS has relegated to being mostly a large carrier solution.
Now a developer of a multi-vendor MPLS solutions explains why the next wave
of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
interview with Michael Lazarou
Revenue assurance is much more than a software category. It’s individual
analysts struggling to help their larger organizations get a handle on system
errors and coordination problems. In this interview, an analyst reveals
the many challenges of getting the revenue assurance job done at a small GSM
operator in Europe.
interview with Ahmad Nadeem Syed
SIM box fraud is one of the toughest revenue threats that telecoms face.
It is the redirection of international calls via the internet to drop illegal
VoIP traffic onto mobile networks. This interview with an expert RA and
fraud manager provides a detailed overview of the threat scenario, current SIM
box tactics, and some creative ideas for bringing this problem under control.
interview with Moshe Shimon
Software Defined Networks (SDN) and Network Function Virtualization (NFV) are
revolutionizing the world of telco networks. Now, a Carrier Ethernet equipment
provider is among the first to fully support these trends. The interview
clears away the confusion and explains the many technical repercussions and
business opportunities that are driving SDN/NFV.
interview with Kirill Rechter
Billing is in the midst of momentous change. Its value is no longer just
around delivering multi-play services or sophisticated rating. In this
article you’ll learn how a billing/CRM supplier has adapted to the times
by offering deeper value around the larger business issues of its telecom and
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending
and profit? Fierce competition, social media scrutiny, and the high cost
of new networks all conspire against these goals. In this interview, however,
you’ll learn how engaging better with customers, getting more personal,
and being more sensitive to their individual needs is the path forward.
interview with Brian Jurutka
Mobile broadband and today’s dizzying array of app and network technology
present a big challenge to customer care. In fact, care agents have a
hard time staying one step ahead of customers who call to report problems.
But network analytics comes to the rescue with advanced mobile handset troubleshooting
and an ability to put greater intelligence at the fingertips of highly trained