Recent Articles

• From Byzantine Software Contracts to Simple & Flexible RA Managed Services — interview with Philippe Orsini — Is the way B2B/enterprise software is sold and delivered today progressive — or is it Byzantine in the age of cloud?  An expert lays out the case for managed services in RA and billing verification.
• Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding — interview with Yoav Degani — Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm.  A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.
• Fraud Management in Music City: The 2017 Equinox Protector User Group Meeting — by Dan Baker — Program details of an upcoming fraud management conference in Nashville, Tennessee in November 2017.  It’s the Equinox Protector User Group Meeting.
• Mobileum Brings Analytic Scans & Minimally Invasive Treatment to Fraud Removal — interview with Jason Lane-Sellers — Advanced analytics-driven fraud detection has arriving.  It enables targeted treatment of fraud cases, lessening customer experience mistakes such as blocking calls to legitimate businesses.
• Metadata Toolkit: Mediating the IP Network in Support of Fresh Security Apps — interview with Bob Noel — Mediating the IP network has always been an issue due to its sheer complexity.  But now a clever software supplier uses metadata to abstract network events and economically enable the development of near-real-time security apps.
• Stealth Test Calls: A Powerful New Weapon in the Fight to Block SIM Box Bypass — interview with Kenneth Mouton — SIM Box bypass is a highly challenging interconnect fraud to detect.  An expert explains the benefits of a new hybrid test call and CDR profiling systems.  Also discussed is a major anti-fraud breakthrough: stealth test calls.
• Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control — interview with Luke Taylor — Know your customer and subscription fraud systems critical investments for telcos today.  An expert discusses: delivering first-class onboarding controls; selecting risk mitigation priorities; and integrating back end systems.
• WeDo Offers Fraud Detection via a New Cloud Platform — interview with Thomas Steagall — A leading vendor introduces a cloud fraud control solution to serve the low cost, easy-to-deploy-learn-and-support requirements of many new operators, OTTs, and MVNOs.
• Bypass Fraud Evolves: New Threats from Outgoing SIM Box Bypass & Spikes in CLI-Tampering — interview with Philippe Orsini — An overview of explosive fraud threats like outgoing SIM box call dumping and CLI spoofing.  What roles do human experts play and technical platforms in battling SIM box via electronic warfare?
• A Herculean Task: Battling Fraud in an Increasingly Complex Comms World — interview with Michalis Mavis — A fraud control expert walks through some interesting cases, gives us his advice on FMS software, and offers four key lessons on the path to fraud management excellence.
• The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely — interview with Shankar Palaniandy — ground-breaking cross-industry ID verification software. India’s 1 billion-people-strong national identity database could become the model for cross-industry ID verification worldwide.  An expert trialing visual biometrics at several Indian banks explains the latest in Know Your Customer technology.  
• The Early Warning Power of IPRN Test Call Detection in Blocking IRSF Fraud — interview with Colin Yates — Detecting the test calls made to International Premium Rate Numbers (IPRN) is helping telcos block IRSF fraud.  An expert explains fraudster methods and the value of IPRN databases.
• How Regulators can Lead the Fight Against International Bypass Fraud — by Dan Baker — As a regulator in a country infected by SIM box fraud, what can you do to improve the situation?  A white paper explains the steps you can and should you take — at the national government level — to better protect your country’s tax revenue, quality of communications, and national infrastructure.
• Global Interconnect Specialist iconectiv Ramps up its Fraud & Identity Solutions in Bypass & A2P Messaging — interview with Bojan Andelkovic — Today’s IRSF, SIM Box, and SMS A2P frauds call for coordinated and broadly conceived FM programs.  A leading interconnect specialist explains the benefits of its managed services approach.
• A Real-Time Packet-Based Solution to Detect & Block any Hijacked OTT Call — interview with Paul David & Andy Gent — Two veterans of the SIM Box call bypass wars describe a new solution for stopping OTT bypass.  Get vital intel on the call hijacking of VIBER and other OTTs.  Learn why the revenue threat to roaming is as serious as it is to international calls.