Recent Articles

• NuData Shines Digital Behavior Light on Operating Telecoms Securely in a World Darkened by Identity Fraud — interview with Ryan Wilk — A tutorial on digital behavior analysis and how it drives value for telecoms in: greater fraud protection and intelligence to improve the digital customer experience.
• From Byzantine Software Contracts to Simple & Flexible RA Managed Services — interview with Philippe Orsini — Is the way B2B/enterprise software is sold and delivered today progressive — or is it Byzantine in the age of cloud?  An expert lays out the case for managed services in RA and billing verification.
• Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding — interview with Yoav Degani — Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm.  A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.
• Fraud Management in Music City: The 2017 Equinox Protector User Group Meeting — by Dan Baker — Program details of an upcoming fraud management conference in Nashville, Tennessee in November 2017.  It’s the Equinox Protector User Group Meeting.
• Mobileum Brings Analytic Scans & Minimally Invasive Treatment to Fraud Removal — interview with Jason Lane-Sellers — Advanced analytics-driven fraud detection has arriving.  It enables targeted treatment of fraud cases, lessening customer experience mistakes such as blocking calls to legitimate businesses.
• Metadata Toolkit: Mediating the IP Network in Support of Fresh Security Apps — interview with Bob Noel — Mediating the IP network has always been an issue due to its sheer complexity.  But now a clever software supplier uses metadata to abstract network events and economically enable the development of near-real-time security apps.
• Stealth Test Calls: A Powerful New Weapon in the Fight to Block SIM Box Bypass — interview with Kenneth Mouton — SIM Box bypass is a highly challenging interconnect fraud to detect.  An expert explains the benefits of a new hybrid test call and CDR profiling systems.  Also discussed is a major anti-fraud breakthrough: stealth test calls.
• Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control — interview with Luke Taylor — Know your customer and subscription fraud systems critical investments for telcos today.  An expert discusses: delivering first-class onboarding controls; selecting risk mitigation priorities; and integrating back end systems.
• WeDo Offers Fraud Detection via a New Cloud Platform — interview with Thomas Steagall — A leading vendor introduces a cloud fraud control solution to serve the low cost, easy-to-deploy-learn-and-support requirements of many new operators, OTTs, and MVNOs.
• Bypass Fraud Evolves: New Threats from Outgoing SIM Box Bypass & Spikes in CLI-Tampering — interview with Philippe Orsini — An overview of explosive fraud threats like outgoing SIM box call dumping and CLI spoofing.  What roles do human experts play and technical platforms in battling SIM box via electronic warfare?
• A Herculean Task: Battling Fraud in an Increasingly Complex Comms World — interview with Michalis Mavis — A fraud control expert walks through some interesting cases, gives us his advice on FMS software, and offers four key lessons on the path to fraud management excellence.
• The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely — interview with Shankar Palaniandy — ground-breaking cross-industry ID verification software. India’s 1 billion-people-strong national identity database could become the model for cross-industry ID verification worldwide.  An expert trialing visual biometrics at several Indian banks explains the latest in Know Your Customer technology.  
• The Early Warning Power of IPRN Test Call Detection in Blocking IRSF Fraud — interview with Colin Yates — Detecting the test calls made to International Premium Rate Numbers (IPRN) is helping telcos block IRSF fraud.  An expert explains fraudster methods and the value of IPRN databases.
• How Regulators can Lead the Fight Against International Bypass Fraud — by Dan Baker — As a regulator in a country infected by SIM box fraud, what can you do to improve the situation?  A white paper explains the steps you can and should you take — at the national government level — to better protect your country’s tax revenue, quality of communications, and national infrastructure.
• Global Interconnect Specialist iconectiv Ramps up its Fraud & Identity Solutions in Bypass & A2P Messaging — interview with Bojan Andelkovic — Today’s IRSF, SIM Box, and SMS A2P frauds call for coordinated and broadly conceived FM programs.  A leading interconnect specialist explains the benefits of its managed services approach.