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From ANALYTICS

Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding

interview with Yoav Degani

Non-Verbal Speech Analytics: Monitoring Voice Calls in Real-Time for Customer Care, Sales, Retention & Onboarding

Non-verbal speech analysis studies the emotional context of voice qualities like intonation, tone, emphasis and rhythm.  A pioneer in voice analytics explains how its technology benefits customer care, sales, retention and onboarding.

From FRAUD CONTROL

Fraud Management in Music City: The 2017 Equinox Protector User Group Meeting

by Dan Baker

Program details of an upcoming fraud management conference in Nashville, Tennessee in November 2017.  It’s the Equinox Protector User Group Meeting.

From FRAUD CONTROL

Mobileum Brings Analytic Scans & Minimally Invasive Treatment to Fraud Removal

interview with Jason Lane-Sellers

Advanced analytics-driven fraud detection has arriving.  It enables targeted treatment of fraud cases, lessening customer experience mistakes such as blocking calls to legitimate businesses.

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Metadata Toolkit: Mediating the IP Network in Support of Fresh Security Apps From SECURITY

Metadata Toolkit: Mediating the IP Network in Support of Fresh Security Apps

interview with Bob Noel

Mediating the IP network has always been an issue due to its sheer complexity.  But now a clever software supplier uses metadata to abstract network events and economically enable the development of near-real-time security apps.

From FRAUD CONTROL

Stealth Test Calls: A Powerful New Weapon in the Fight to Block SIM Box Bypass

interview with Kenneth Mouton

SIM Box bypass is a highly challenging interconnect fraud to detect.  An expert explains the benefits of a new hybrid test call and CDR profiling systems.  Also discussed is a major anti-fraud breakthrough: stealth test calls.

Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control From FRAUD CONTROL

Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control

interview with Luke Taylor

Know your customer and subscription fraud systems critical investments for telcos today.  An expert discusses: delivering first-class onboarding controls; selecting risk mitigation priorities; and integrating back end systems.

WeDo Offers Fraud Detection via a New Cloud Platform From FRAUD CONTROL

WeDo Offers Fraud Detection via a New Cloud Platform

interview with Thomas Steagall

A leading vendor introduces a cloud fraud control solution to serve the low cost, easy-to-deploy-learn-and-support requirements of many new operators, OTTs, and MVNOs.

Bypass Fraud Evolves: New Threats from Outgoing SIM Box Bypass & Spikes in CLI-Tampering From FRAUD CONTROL

Bypass Fraud Evolves: New Threats from Outgoing SIM Box Bypass & Spikes in CLI-Tampering

interview with Philippe Orsini

An overview of explosive fraud threats like outgoing SIM box call dumping and CLI spoofing.  What roles do human experts play and technical platforms in battling SIM box via electronic warfare?

A Herculean Task: Battling Fraud in an Increasingly Complex Comms World From FRAUD CONTROL

A Herculean Task: Battling Fraud in an Increasingly Complex Comms World

interview with Michalis Mavis

A fraud control expert walks through some interesting cases, gives us his advice on FMS software, and offers four key lessons on the path to fraud management excellence.

The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely From FRAUD CONTROL

The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely

interview with Shankar Palaniandy

ground-breaking cross-industry ID verification software. India’s 1 billion-people-strong national identity database could become the model for cross-industry ID verification worldwide.  An expert trialing visual biometrics at several Indian banks explains the latest in Know Your Customer technology.  

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