interview with Doron Dovrat
Quality customer service can improve a company’s corporate identity and
drive business growth. But many SMBs are priced out of acquiring modern
call center technology. This article explains the benefits of affordable
and flexible cloud-based call centers.
interview with Andy Tiller
Will tier one operators continue to maintain their quilt works of legacy and
adjunct platforms — or will they radically transform their BSS architecture
into a new system designed to address the new telecom era? An advocate
for radical transformation discusses: real-time analytics, billing for enterprises,
partnering mashups, and on-going transformation work at Telenor.
interview with Benedict Enweani
Enterprise-search is a wildly successful technology on the web, yet its influence
has not yet rippled to the IT main stream. But now a large Middle Eastern
operator has deployed a major service assurance application using enterprise-search.
The interview discusses this multi-dimensional topology solution and compares
it to traditional network inventory.
interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade.
Yet the complexity of MPLS has relegated to being mostly a large carrier solution.
Now a developer of a multi-vendor MPLS solutions explains why the next wave
of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
interview with Michael Lazarou
Revenue assurance is much more than a software category. It’s individual
analysts struggling to help their larger organizations get a handle on system
errors and coordination problems. In this interview, an analyst reveals
the many challenges of getting the revenue assurance job done at a small GSM
operator in Europe.
interview with Ahmad Nadeem Syed
SIM box fraud is one of the toughest revenue threats that telecoms face.
It is the redirection of international calls via the internet to drop illegal
VoIP traffic onto mobile networks. This interview with an expert RA and
fraud manager provides a detailed overview of the threat scenario, current SIM
box tactics, and some creative ideas for bringing this problem under control.
interview with Moshe Shimon
Software Defined Networks (SDN) and Network Function Virtualization (NFV) are
revolutionizing the world of telco networks. Now, a Carrier Ethernet equipment
provider is among the first to fully support these trends. The interview
clears away the confusion and explains the many technical repercussions and
business opportunities that are driving SDN/NFV.
interview with Kirill Rechter
Billing is in the midst of momentous change. Its value is no longer just
around delivering multi-play services or sophisticated rating. In this
article you’ll learn how a billing/CRM supplier has adapted to the times
by offering deeper value around the larger business issues of its telecom and