interview with Lex Wilkinson
Bypass fraud via the SIM box causes great revenue loss and poses many other
dangers, especially in developing nations. An expert discusses the regulator
issues and recommended actions in the fight to control bypass.
interview with Cretièn Brandsma
Despite the many failures Customer Value Management has faced in telecom, CVM’s
future is very hopeful. A carrier expert explains why telecoms have faltered,
how customer experience programs can be revitalized, and where telecoms should
invest in better tactics and technology.
interview with Gregg Hara
The great diversity and complexity of today’s networks make service assurance
a big challenge. But advances in off-the-shelf software now permit the
configuring and visualizing of services across multiple technologies on a modest
interview with Steffen Öftring
An “active” test call generator (TCG) can see problems that a “passive”
revenue assurance system is blind to. Here’s a discussion on the
test call RA process, over-the-air calls versus core call injection, and
test call networks in global roaming RA.
interview with Claire Cassar
A2P messaging is a multi-billion dollar revenue stream that mobile operators
need to protect. In this interview, you’ll learn how a managed service
solution blocks bulk marketing messages and other bypass fraud in enterprise-to-operator