interview with Prabhu Ramachandran
MPLS is a networking technology that has caught fire in the last decade.
Yet, the complexity of MPLS has relegated to being mostly a large carrier solution.
Now a developer of a multi-vendor MPLS solutions explains why the next wave
of MPLS adoption will come from tier 2/3 carriers supporting SMB customers.
interview with Moshe Shimon
Software Defined Networks (SDN) and Network Function Virtualization (NFV) are
revolutionizing the world of telco networks. Now, a Carrier Ethernet equipment
provider is among the first to fully support these trends. The interview
clears away the confusion and explains the many technical repercussions and
business opportunities that are driving SDN/NFV.
interview with Kirill Rechter
Billing is in the midst of momentous change. Its value is no longer just
around delivering multi-play services or sophisticated rating. In this
article you’ll learn how a billing/CRM supplier has adapted to the times
by offering deeper value around the larger business issues of its telecom and
interview with Rita Tochner
How does a mobile operator move its subscribers to higher levels of spending
and profit? Fierce competition, social media scrutiny, and the high cost
of new networks all conspire against these goals. In this interview, however,
you’ll learn how engaging better with customers, getting more personal,
and being more sensitive to their individual needs is the path forward.
interview with Brian Jurutka
Mobile broadband and today’s dizzying array of app and network technology
present a big challenge to customer care. In fact, care agents have a
hard time staying one step ahead of customers who call to report problems.
But network analytics comes to the rescue with advanced mobile handset troubleshooting
and an ability to put greater intelligence at the fingertips of highly trained
interview with Ashwin Chalapathy
A 2012 PwC report put the telecom industry on the operating table, opened the
patient up, and discovered a malignant cancer: poor network CAPEX management,
a problem that puts telecoms in grave financial risk. In this interview,
a supplier of network analytics solutions provides greater detail on the problem
and lays out its prescription for deeper asset management, capacity planning
and data integrity checks.
interview with Peter Mueller
What’s it like to transform an IT shop to big data and cloud? In
this interview, the CTO of a boutique revenue assurance explains how his firm
made the leap. He shows how project-oriented programs and working with
carrier customers to explore RA and churn reduction “hunches” is
where much of the action is.
interview with Thomas Vasen
Mobile telecoms are eager to sell their time- and location-sensitive big data
to marketers in other industries. But a key bottleneck exists: finding
a way to efficiently access and manage the huge data voluimes involved.
In this article, a supplier of mediation software explains his firm’s
approach to tackling the problem.