Email a colleague    

February 2015

Making the Retail Operator Case for Anti-Fraud Protection via Wholesalers

Making the Retail Operator Case for Anti-Fraud Protection via Wholesalers

Small retail operators are highly vulnerable to fraud, so enlisting the anti-fraud assistance of wholesalers is a great idea.

But will the idea gain critical mass?  Is the idea strong enough to overcome the powerful vested interests of the status quo?  And what can retail operators do to persuade their wholesalers to help them?

Well, attending the Capacity Wholesale Fraud Forum in London, I met Jan Dingenouts, an industry consultant with a proven record of helping retail operators win the anti-fraud support of wholesalers.  At the conference, Jan was a vocal and persuasive advocate for retail operators.  You can bet that many of the wholesalers in the audience sat up and listened when Jan challenged the audience to take greater responsibility.

Shortly after the conference, I held this interview with Jan over the phone.  Jan gives some great examples here of tactics that work for the smaller operator.  He explains the trouble fraudsters are causing them, why retail operators often fail in systems implementation, and how wholesalers can lend support and grow their business at the same time.

Dan Baker: Why are you so passionate about anti-fraud and the cause of helping the smaller operators defend themselves?

Jan Dingenouts: Dan, for one thing, I just hate fraud.  To me, it’s as if a burglar came into my home and stole my television.  They are supposed to stay off my belongings and my customers, because they’re precious.

Plus, I’ve seen the damage fraud can do at mobile operators.  And I’ve worked for pure retail operators — and before that I worked for iBasis (when it was KPN Wholesale).  And you can see how defenseless the small to mid-sized operator really is.

When I worked for a large mobile telecom group, I always said: don‘t touch my OpCo’s because I am responsible for them.  I have to defend them.

The goal of an anti-fraud operation then is to make it simply not worthwhile for the fraudsters.  And you do that by creating a protected loop traffic stream.  Sooner or later the fraudsters have no choice but to attack someone else.

What is it about the way small operators work that makes them so vulnerable?

A retail operator looks around, buys some equipment, and thinks they are now covered, but they often don‘t have the proper procedures in place.  If you put the wrong things into the system, you get the wrong things out.

That’s the main issue and frankly most operators don‘t have a clue.  The secret is to do a combination of things well.  That’s why I’m happy with iBasis.  I have spoken to BT.  I spoke with Tata.  It seems these wholesale players are trying to work out something that is beneficial to smaller retail operators.

When you look at small operators, they have one or two people in the revenue assurance team.  But if it’s Vodafone UK, there are perhaps 15 or more people in the revenue assurance team, so they can afford to dedicate several persons to manage fraud in international traffic.

But a smaller carrier with one or two staff is over-loaded and can forget important things.

What steps should retail operators take in negotiating with wholesalers?

A retail operator should carefully look at his interconnect partners and try to add an addendum into the existing interconnect contract covering him for fraud.  Now if the wholesale operator refuses to sign it, you might rethink your relationship with that wholesaler.

If a wholesaler operator is smart, it will accept this responsibility and take the necessary steps to protect the retailer in their own network or help close down specific number ranges.

One measure that can be taken, for example, is to allow call traffic to fixed and regular mobile network numbers, say to Latvia, but block all calls to Latvia Special Services numbers.

But today, many of a retailer’s end users are being hurt because the retail operator or their wholesale supplier is blocking legitimate traffic.  Their fraud screen is not specific enough.

What can a retail operator do if its number ranges are being blocked?

Well, let me give you an example.  When I was at Cable & Wireless we had the OpCo Sure South Atlantic (now part of Batelco) who serves the Falkland Islands, Ascension Island, and St.  Helena.  And CYTA Cyprus was blocking traffic to Saint Helena.  In fact, relatives living abroad in Cyprus who tried phoning family back home couldn‘t get through because the number range was closed.

When I got word of that, I contacted CYTA and was told, “Yes, we had some fraud problems so we shut those numbers down.” And I said, “If we guarantee you that by routing through iBasis there won‘t be any further fraud problems, will you open those routes?” Later iBasis sent a formal email to CYTA to that effect, CYTA agreed, and the problem was solved.

On a larger scale you’ve got a country like Estonia which has three main mobile operators: Estonia Elisa, Estonia Tele2, and EMT.  In addition there is Estonia Top Connect, a mobile operator who has worldwide customers because they sell a travel SIM: people traveling abroad can avoid high roaming charges by using their travel SIM.

But all these Estonia operators and their customers are hurt because operators block their number ranges for fear of fraud.  So how do they get around this issue?  Well, it starts by finding wholesalers to help.  Three wholesalers have stepped up to help Estonia: iBasis, Elisa International in Finland, and BT.  So these core operators are ensuring no fraud can happen if the traffic is sent to Estonia through them and they terminate it with either Elisa and/or Top Connect in Estonia who have access to the numbering plan database in Estonia and can block all calls to fraudulous ranges or numbers .

Now it’s true that Estonia has a lot of dodgy number ranges, but if carriers route their traffic through these wholesalers, the problem is solved.  And the beauty is that if something does happen, the underlying carrier doesn‘t have to pay for it.  So this is the way to get the chain working for you.

All of this sounds reasonable.  So what’s preventing wholesalers from moving forward with such programs?

There are many reasons, but often the problem is obscured by having high level discussions.  People need to be willing to put their feet in the mud and pursue easy fixes to issues.  And one of the biggest aids is getting a wholesale operator to commit to protecting the retail operator.

Now I know there are details to be worked out.  For instance, I’ve spoken a lot to the iBasis people and understand their reservations about not committing too much.  For instance, routing management could make a mistake that causes fraud to get through.  So it’s a sensitive problem.

My worst experience in fraud was in 2011 when I worked at Monaco Telecom and we had some PBXs hijacked.  We discovered it within 2 hours and raised a ticket with iBasis.  I think iBasis split the loss 50/50 with us, so we ended up paying only 50% as they already paid their supplier.

On the other hand, we had a dispute with Telia Sonera for almost 9,000 Euros for traffic going to Latvia.  And we knew Telia Sonera routed this traffic onwards.  When we got the invoice, we disputed it, but they just said we had to pay although we alarmed them 2 days after the fraud happened with all the required police reports.

Well, that made me furious.  So what we did is remove Telia Sonera completely from our routing.  And I told them the reason we did this.

Maybe my approach sounds harsh, but this is the only way a retailer can move forward.  It must call its wholesaler to task for fraud.  I see now a positive trend is happening that the wholesalers have begun to change.

When you come in as a consultant to advise operators, how do you work?

I just present myself as someone not writing 5-year plans.  I make a visit to your carrier department, your routing department, and your quality and technical department.  I see what is good and I see what is not so good.  Then I write a white paper describing my observations including a SWOT analysis, recommendations, and specifics on how to make changes.

So it covers routing, numbering plans, quality of traffic, interconnect partners and the like.  But the big item, of course, is fraud — both inbound and outbound traffic.  So this is how I work.  To get known, I go to conferences such as the Capacity Fraud forum because as an independent consultant, you can‘t sit on your hands.

Thanks, Jan, for your valuable advice.  One final question: do you think we can really make progress against the kind of fraud that small to mid-size operators are experiencing?

Yes, we definitely can make significant progress, but retail operators must get their act together and start being more firm towards their wholesale suppliers.

If that happens, then wholesalers will then see the wisdom of not trying to make quick money on fraud business, and start protecting their retail operator customer instead.  The bonus is they’ll build long-standing relationships.

I see that Tata, BT and iBasis are moving in that direction.  So the word should get out around the world that there are a few good wholesalers with whom a retail operator can safely work.

Of course, a retail carrier cannot eradicate fraud 100%.  But by collaborating with a wholesaler it can at least greatly minimize it.

And it all begins by having a frank discussion between every carrier relationship manager (together with the revenue assurance director) and their wholesale supplier.  Something like, “Instead of talking about rates Mr.  Wholesaler, please bring your fraud expert because we want to make a deal that covers our back.  What can we do as a retail operator and what can you, as our wholesale supplier, do to help us?”

If this discussion starts happening, then it can lead to a big leap forward.

Copyright 2015 Black Swan Telecom Journal


About the Expert

Jan Dingenouts

Jan Dingenouts

Jan Dingenouts is an independent consultant with an in-depth anti-fraud expertise.  He has 27 years of experience in Telecom Sales and Business Development.  His most recent 14 years were in International Voice and Carrier Relations.

Jan also has a successful track record coaching highly motivated teams to exceed their revenue, margin and cost targets.  His consulting and negotiating skills leverage the excellent contacts he has with International Carriers across the Voice & Mobile Data Business.  He also has experience working in multi-cultural organizations.

Jan operates out of his home in Monaco.   Contact Jan via

Related Stories

Related Articles

  • Art of the Fugue: Bringing the Baroque World of Telecom Reference Data to Fraud Management interview with Guy Howie — A tutorial on the role of telecom reference data in billing, revenue assurance, and pricing analysis.  The interview includes details on four new reference databases in fraud control.
  • Share, Educate & Tighten Controls: How to Instill a Strong Telecom Risk & Anti-Fraud Culture interview with Luke Taylor — Learn the steps operators should take to: educate staff/customers in fraud prevention and assure against mobile service abuse.  The interview also dives deep into risk issues that affect the African continent.
  • How IRSF Predators are Evolving their Fraud Attacks on the Weak and Unprotected of the Telecom Serengeti interview with Colin Yates — Fraud fighter Colin Yates shares some startling research data and facts on how fraudsters are using automation and other techniques get around the recent success operators have had in blocking fraud, particularly to high-revenue destinations.
  • NuData Shines Digital Behavior Light on Operating Telecoms Securely in a World Darkened by Identity Fraud interview with Ryan Wilk — A tutorial on digital behavior analysis and how it drives value for telecoms in: greater fraud protection and intelligence to improve the digital customer experience.
  • Fraud Management in Music City: The 2017 Equinox Protector User Group Meeting by Dan Baker — Program details of an upcoming fraud management conference in Nashville, Tennessee in November 2017.  It’s the Equinox Protector User Group Meeting.
  • Mobileum Brings Analytic Scans & Minimally Invasive Treatment to Fraud Removal interview with Jason Lane-Sellers — Advanced analytics-driven fraud detection has arriving.  It enables targeted treatment of fraud cases, lessening customer experience mistakes such as blocking calls to legitimate businesses.
  • Stealth Test Calls: A Powerful New Weapon in the Fight to Block SIM Box Bypass interview with Kenneth Mouton — SIM Box bypass is a highly challenging interconnect fraud to detect.  An expert explains the benefits of a new hybrid test call and CDR profiling systems.  Also discussed is a major anti-fraud breakthrough: stealth test calls.
  • Telecoms Need to Step Up their Game in Subscription Fraud and Customer Onboarding Control interview with Luke Taylor — Know your customer and subscription fraud systems critical investments for telcos today.  An expert discusses: delivering first-class onboarding controls; selecting risk mitigation priorities; and integrating back end systems.
  • WeDo Offers Fraud Detection via a New Cloud Platform interview with Thomas Steagall — A leading vendor introduces a cloud fraud control solution to serve the low cost, easy-to-deploy-learn-and-support requirements of many new operators, OTTs, and MVNOs.
  • Bypass Fraud Evolves: New Threats from Outgoing SIM Box Bypass & Spikes in CLI-Tampering interview with Philippe Orsini — An overview of explosive fraud threats like outgoing SIM box call dumping and CLI spoofing.  What roles do human experts play and technical platforms in battling SIM box via electronic warfare?
  • A Herculean Task: Battling Fraud in an Increasingly Complex Comms World interview with Michalis Mavis — A fraud control expert walks through some interesting cases, gives us his advice on FMS software, and offers four key lessons on the path to fraud management excellence.
  • The Race to Develop Cross-Industry “Know Your Customer” Biometrics to Verify Identity Remotely interview with Shankar Palaniandy — ground-breaking cross-industry ID verification software. India’s 1 billion-people-strong national identity database could become the model for cross-industry ID verification worldwide.  An expert trialing visual biometrics at several Indian banks explains the latest in Know Your Customer technology.  
  • The Early Warning Power of IPRN Test Call Detection in Blocking IRSF Fraud interview with Colin Yates — Detecting the test calls made to International Premium Rate Numbers (IPRN) is helping telcos block IRSF fraud.  An expert explains fraudster methods and the value of IPRN databases.
  • How Regulators can Lead the Fight Against International Bypass Fraud by Dan Baker — As a regulator in a country infected by SIM box fraud, what can you do to improve the situation?  A white paper explains the steps you can and should you take — at the national government level — to better protect your country’s tax revenue, quality of communications, and national infrastructure.
  • Global Interconnect Specialist iconectiv Ramps up its Fraud & Identity Solutions in Bypass & A2P Messaging interview with Bojan Andelkovic — Today’s IRSF, SIM Box, and SMS A2P frauds call for coordinated and broadly conceived FM programs.  A leading interconnect specialist explains the benefits of its managed services approach.
  • A Real-Time Packet-Based Solution to Detect & Block any Hijacked OTT Call interview with Paul David & Andy Gent — Two veterans of the SIM Box call bypass wars describe a new solution for stopping OTT bypass.  Get vital intel on the call hijacking of VIBER and other OTTs.  Learn why the revenue threat to roaming is as serious as it is to international calls.
  • Calculating the Fraud Risks of the Digital Era by Dror Eshet — Digital and mobile technology are an integral part of our daily lives.  Not only is the technology evolving at a frantic rate, but a leading fraud expert explains how fraudsters now team with one another to commit their crimes and magnify the risks to users, companies, and global infrastructure.
  • SIM Box Bypass: The Damage to Developing Nations and the Actions Regulators Must Take interview with Lex Wilkinson — Bypass fraud via the SIM box causes great revenue loss and poses many other dangers, especially in developing nations.  An expert discusses the regulator issues and recommended actions in the fight to control bypass.
  • Protecting the Roaming Cash Cow: Using a Global Test Network for LTE Deployments & Beyond interview with Florian Leeder — International is a premium service that operators must ensure the roaming business is reliable and optimized.  This article makes the case for a global roaming test service.  It explains the problems operators face in contracting with roaming partners, maintaining quality, and rolling out LTE.
  • Nine Simple Strategies for Protecting an Operator or MVNO from Telecom Fraud interview with Jim Bolzenius — An expert in telecom fraud management explains essential strategies for aiming a carrier’s or MVNO’s fraud prevention program in the right direction.
  • A Sweeping 239-Page Research Report on Fraud Management Solutions & Strategies by Dan Baker — TRI has released a comprehensive  analyst report on fraud management solutions.  The study is based on interviews with three dozen leading FM consultants and solution experts.  Download the free Executive Summary.
  • SMS Bypass Blocking: A Service that Protects & Maximizes A2P Revenue for Mobile Operators interview with Claire Cassar — A2P messaging is a multi-billion dollar revenue stream that mobile operators need to protect.  In this interview, you’ll learn how a managed service solution blocks bulk marketing messages and other bypass fraud in enterprise-to-operator SMS traffic.
  • Device Intelligence and Big Data Linkage: Guarding Consumer Access Points from the Fraudsters interview with Matt Ehrlich — Preventing subscription fraud today means supplementing traditional identity checks with a host of new processes, technology, and big data analytics.  A credit and fraud risk expert explains the roles of predictive scores, device risk assessment, and linkage analysis.
  • Mapping the Interconnect Resale Routes of Fraudsters: How a Global Robot Network Detects Voice and SMS Bypass interview with Xavier Lesage — SIM box voice bypass is a persistent problem, but now, bypass is spreading to SMS, OTT apps on the smartphone, and ghost trunks.  This interview explains the fast evolving bypass scene, highlights the strategy of fraudsters, and provides case studies.
  • Law Enforcement & Security in a World Where Industry and National Boundaries are Blurred interview with Mark Johnson — Are we destined to be forever reactive over security, fraud, and risk issues?  Or will we put wise standards, regulations, and frameworks in place that allow us to deliver technology that’s relatively secure and fraud-resistant? 
  • Thinking Outside the Comms Box: A New, Cross Industry Fraud Check Service that Telecoms can Leverage interview with Jim Rice — For decades, telecoms have done fraud and identity checks using comms industry data.  This interview explains the power of using cross-industry data to pinpoint known fraudsters and suspicious individuals in finance, retail, and other industry data sets.
  • Integrated Test Call & CDR Analysis: A New Tool in the Fight Against SIM Box & OTT Bypass Fraud interview with Kenneth Mouton — Why not combine the virtues of FMS CDR analysis and test call generators to create a single integrated tool for bypass fraud control?  The benefits of that idea, a tutorial on test call systems in SIM box detection, and OTT bypass via mobile services like VIBER are all discussed in this interview.
  • White Paper: How to Defend Your Network Against the New SIM Server Threat by Dan Baker — SIM box bypass is a very stubborn fraud problem: fraudsters are succeeding despite carriers‘ best efforts to defeat the fraud.  This white paper explains the impact of SIM Servers as a powerful stealth weapon of the fraudsters.  In turn, the paper discusses new technologies and strategies that can defeat the more sophisticated types of SIM box fraud emerging.
  • Intelligent Routing: The Case for Blocking IRSF Fraud at the SIP Session Border Controller interview with Jim Dalton — A bad fraud event can be a huge loss, especially to OTT players who provide a VoIP service.  In this interview, you’ll learn about an anti-fraud solution that works in concert with  intelligent routing.
  • A Privacy-Enabled Data Exchange that Expands Analytics Uses in Fraud, Credit Risk and Beyond interview with Michelle Wheeler — Analytics data today is managed in a privacy-negligent way.  This interview discusses an ingenious privacy and analytics exchange that allows telecoms, banks, and money lenders to trade fraud, credit risk and other data with each other in complete confidence and control.
  • From Rules Design to Adaptive Learning Systems in Telecom Fraud Control interview with Shankar Palaniandy — Adaptive and behaviorial learning systems are at the forefront of R&D in telecom fraud management systems.  Here an expert developer explains their usefulness in use cases such as IRSF detection, subscription fraud, application fraud, and voice biometrics.
  • Protecting 900+ MVNOs around the Globe from IRSF Fraud Pirates interview with Colin Yates — Telecom fraudsters are seeking a new, more vulnerable path to riches.  Their target: 900+ MVNOs around the globe who generally own no mobile networks, but sell mobile service virtually.  This interview with a fraud control expert explains what steps MVNOs must take to protect themselves from IRSF fraud.
  • Insider Fraud: How to Create an Anti-Fraud Culture in Your Telecom Organization interview with Mark Yelland — Thirteen years after the WorldCom scandal, experts generally agree that insider fraud remains a massive problem in telecom.  In this article you’ll learn the outlines of building a program to instill an anti-fund culture at your telecoms organization.
  • IRSF Protection: Software that Blocks Telecom Fraud at the Enterprise PBX interview with Roger Ansin — The richest criminal path to International Revenue Share Fraud (IRSF) goes through the enterprise PBX.  Hijacking the PBX has cost businesses and telecoms countless billions of dollars in the past 15 years.  In this interview you’ll learn about this industry challenge and an affordable and proven tool that blocks IRSF at the enterprise.
  • Combating SIM Box Fraud: Network Protocol Analysis to the Revenue Rescue interview with Lex Wilkinson — International call bypass is fraud perpetrated through SIM boxes equipped with dozens to hundreds of SIM cards that disguise international calls as local domestic phone calls.  This article give a backgrounder on SIM box detection techniques and talks about a new, rapid-detection technology based on network protocol analysis.
  • Making the Retail Operator Case for Anti-Fraud Protection via Wholesalers interview with Jan Dingenouts — Small retail operators are highly vulnerable to fraud, so enlisting the anti-fraud assistance of wholesalers is a great idea.  This interview explains useful negoiating tactics for retail operators and shows how wholesalers can lend support and grow their business at the same time.
  • A Wholesaler’s Fraud Prevention Creed: If You Lose the Trust, You Lose the Traffic interview with Robert Benlolo — Large wholesalers play a major role in keeping a lid on international telecom fraud.  In this interview, a wholesale voice and fraud management expert explains the role of its vendor systems and multi-threaded internal processes in protecting customers from fraud losses and shady wholesale suppliers.
  • Telecom Fraud & Credit Protection: A Desperate Need in Unbanked Regions of the World interview with Luke Taylor — Mobile money plus related fraud and credit protection are crucial to the prosperity of developing nations where most “unbanked” people live.  This article discusses the special issues of the unbanked market as well as broader revenue protection challenges and opportunities.
  • The Grey Market in Prepaid: Tactics to Combat International Bypass via the SIM Box interview with Ahmad Nadeem Syed — SIM box fraud is one of the toughest revenue threats that telecoms face.  It is the redirection of international calls via the internet to drop illegal VoIP traffic onto mobile networks.  This interview with an expert RA and fraud manager provides a detailed overview of the threat scenario, current SIM box tactics, and some creative ideas for bringing this problem under control.
  • Why Deep Packet Inspection Analysis is Essential for Detecting IP Fraud by Dror Eshet — The IP and mobile broadband revolution is in full swing: time for fraud managers to totally rethink their existing controls and areas of exposure.  In this article, a fraud expert discusses the power of DPI technology and the key impact its analysis is having in an FM world where knowing what’s inside the packets is as important as figuring out where those IP packages are going.
  • Flexibility & Fraud Management Systems: 8 Questions for Luke Taylor of Neural Technologies interview with Luke Taylor — Meeting today’s fraud threats is not just about technology, but also the speed of threat detection, the scanning of data outliers, and being enormously flexible.  A leading fraud management vendor takes a bead on current FM issues and points to where software is headed.
  • Recruiting Smartphone Users as Partners in Telecom Fraud & Security Control by Tal Eisner — Premium Rate Service (PRS) fraud and spyware on a mobile phone can ruin an operator’s relationship with a  subscriber.  The attacker uses malware to automatically generate phone calls, SMSs and data sessions to high cost (premium) phone numbers.  This article discusses a new crowd sourcing mobile app that addresses the problem and helps operators better manage the threat.
  • Roaming — if Managed Correctly --  Can Be a Spark to Revenues by Brian Silvestri — Major analyst firms are predicting that roaming revenues will almost double in five years.  What’s more, roaming remains at the pivot point of Wireless Carrier strategy.  Drawing lessons from the incredible rise of AT&T’s Digital One Rate Plan, this article points to future challengtes and raises key  questions about how mobile operators will ultimately come to terms with smartphone market profitability, service quality, and data roaming.
  • What Makes Good Fraud Management Software?  9 Questions for Tal Eisner of cVidya interview with Tal Eisner — How do you know if the fraud management software you own or are considering is a good one?  That’s the starting point of a conversation Black Swan had with a product strategist of a leading FMS vendor.  The article discusses everything from maturity and customer collaboration... to PBX hacking and enabling the FMS to actually enhance the relationship a telco has with its enterprise customers.
  • International Revenue Share Fraud: Are We Winning the Battle Against Telecom Pirates? interview with Colin Yates — International Revenue Share Fraud (IRSF) is one of the telecom industry’s most enduring problems.  Yet many of us have only a foggy notion of how IRSF works and how operators around the globe are coping with the issue. This interview covers the bases: the origins of IRSF, typical fraud scenarios, efforts to get international cooperation on the issue, and the future outlook of IRSF.
  • Fraud Management at Kyivstar in Ukraine interview with Anton Pivala — Kyivstar from Ukraine is a leading mobile operator in both  voice service quality and consumer value.  This case study gives details on Kyivstar’s fraud control program, reveals some of the unique operator challenges faced in Eastern Europe, and explains how Kyivstar is successfully winning the battle against  IRSF and SIMbox fraud.
  • Converging Criminal and Technical Intelligence: Secret to Combating the Explosion in Telecom Fraud and Security Threats interview with Mark Johnson — A fraud and security expert gives a big picture talk on why industry convergence is driving the need for a broader “revenue risk intelligence.”  His prescription?  Yes, telecoms surely need to excel in technical  infrastructure such as traffic usage data, IP intrusion appliances, and physical barriers.  But just as important is the need to pair that knowledge with the real-life lessons of fighting criminals in general.
  • Gratifying Ghana: Why Listening to Operators Trumps Vendor Technology and Size interview with Ludvig Lindqvist — The value of technically excellent software is negated if the solution is not implemented right.  This article makes a strong case that vendors need to focus on first things first — get in full synch with a service provider’s business, capabilities and unique needs before you recommend or implement any software.  Topics discussed include: the benefits of retaining in-house expertise, implementation challenges in Africa, and the meaning of “thorough engagement” with the client.
  • Roaming Fraud: The Importance of Real-Time Data Exchange and Analysis interview with James Stewart — The Near Real Time Roaming Data Exchange (NRTRDE) is a GSM standard allowing operators to gain fast access to the roaming records of service providers half way around the world.  The article explains how 65 carriers are using this data to combat fraud through a service bureau.  Learn about the dangers of international roaming fraud and the value a roaming service bureau brings to the table.
  • Is the M2M Device in Your Refrigerator a Telecom Fraud Threat? interview with Simon Collins — Machine to machine (M2M) technology is being applied in hundreds of monitoring apps, such as smart metering and health diagnosis.  It’s even being used to monitor driving patterns tied to auto insurance rates.  But this article shows the serious M2M fraud and security threat that stem from the theft of the SIM/USIM device used in every M2M device.  The article discusses the RA and fraud strategies operators need to employ to manage the risks that will come from wider M2M deployments.
  • “Fraud Is a Wind that Always Blows” and Other Wisdom From a 28-Year Old Software Firm interview with Gary Beck — Here’s the amazing story of how Beck Computers was pulled out of a Tier 1 account only to be brought back in a few months later.  The article explores software vendor service and support challenges, real-time computing requirements, advanced fraud management functions, and ways to educate management on the value an FMS investment.
  • Insider Fraud: Detecting Criminal Activity in the Telecom Sales Process interview with Tal Eisner — One of the biggest problems telecoms now face is fraud done inside their offices, dealer stores and firewalls.  This type of fraud is especially dangerous because it’s performed by people fully authorized to transact for the company.  The story dicusses the major causes of insider fraud, presents a case study, and explains basic techniques that software uses to detect insider fraud.
  • Fraud & Credit Risk Software: Setting the Client Free to Innovate interview with Luke Taylor — Not every operator wants the freedom to configure its own fraud management solution, but certain providers wouldn‘t live without such a “framework” approach .  This article discusses: the reasons why operator choose this strategy as it covers many other fraud and credit software implementation issues.
  • Why Selling to Business Customers Makes You a High Risk Target for Fraud by David West — There’s a saying in the fraud business: “It’s not a question of whether you’ll be hit by fraud — only when, how bad, and from which direction.“  Citing four recent cases where operators were hit by fraud, this article explains why investing in a fraud soluiont — and keeping up-to-date — are so critical.  The article gives several examples of vulnerability points that fraudsters commonly exploit.